Letters: Sent: December-30-14 1:28 PM To: Cc: BC Hydro, Regulatory Grp Subject: Customer Complaint- Dear Thank you for your December 19, 2014 email regarding BC Hydro’s Smart Metering Program. We were unable to reach you by telephone on December 24, 2014 when we attempted to contact you to discuss your concerns regarding the Failed Installation Fee. During the Meter Choice Program, you defaulted to keep a legacy meter at your premises; however, the legacy meter #### expired in 2013. When the accuracy seal expires, the meter must be removed from service. BC Hydro will replace the meter with another old legacy meter as long as existing stock lasts. We are prepared to reverse and credit your BC Hydro account #------ the Failed Installation Charge in the amount of $65.00 once we complete the legacy meter exchange at your premises XXXXXX. The replacement old meter will have either a digital display or an analog display. While digital meters have a digital display, they do not contain any communication radios and are not the same as radio-off smart meters. You can check what kind of BC Hydro meter is installed at your residence by looking at the meter guide (“BC Hydro Meters – At a Glance”) available at bchydro/meterchoices. All meter installers working for BC Hydro are fully qualified to perform meter exchanges. An electrician is not required to exchange a meter. If you wish to have an electrician onsite during the exchange you may do so at your own expense. Please ensure to contact BC Hydro by telephone at 1-800-409-8199 to make the necessary arrangements for your electrician to be on site at the time of the meter exchange. Here’s what you can expect: Typically, meter installation will take place Monday to Friday between 8 a.m. and 8 p.m. PST. Meter installers will have BC Hydro logos on their trucks and uniforms, and photo identification badges. Installers will knock on your door before starting any work. You don’t need to be home, as long as we have safe and clear access to the BC Hydro meter – please remove any physical barriers that prevent a meter exchange. In most cases, the exchange will take less than 10 minutes. You will experience a brief power interruption, in most cases it will last 60 seconds. If you have any critical equipment that requires constant power, please double check to make sure that your back-up power supply is working properly. We apologize for any inconvenience. According to the terms of service outlined in the Electric Tariff, customers must provide clear, unobstructed access to BC Hydro’s equipment, including meters. If BC Hydro or authorized installers are denied access to our meter, or prevented from completing a planned exchange, a $65.00 failed installation charge will be added to the customer’s bill. I trust that the information provided addresses your concerns. Sincerely, Shirley BC Hydro Smart Metering Specialist Team Smart Metering Program E-mail: smartmeters@bchydro Phone: 1 800 409 8199 Sent: January 1, 2015 5:14 PM To: John Horgan, BC NDP Cc: Dennis and Sharon Noble Subject: RE: Happy New Year And a Happy new Year to you. I have been besieged by requests to donate to the NDP over the last week but to do so would be like betting on a dead horse. I’ve been threatened and coerced by BC Hydro for not accepting a smart meter that would reside inside my living room. Quebec Hydro customers pay $5.00 per month while I have to pay $32.40 plus tax per month to have my meter read every two months. Somehow that seems to be ok with you. Please take me off your “give me money to do mothing” list and I’ll consider doing so when I see that the horse can at least limp. I voted Liberal last time but I’ll sure not make that mistake come the next election.
Posted on: Sun, 04 Jan 2015 00:17:19 +0000
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