MY SEVIERVILLE APP AVAILABLE FOR SERVICE REQUESTS The City of - TopicsExpress

MY SEVIERVILLE APP AVAILABLE FOR SERVICE REQUESTS The City of Sevierville recently launched a new app for citizens called My Sevierville. The app allows citizens to quickly inform city staff of their concerns via a smartphone, tablet or computer. You are on the Memorial River Greenway enjoying an evening walk when you notice that an overhead trail light is burned-out. Who do you notify? If you have the new My Sevierville app on your smartphone, you can simply choose the “Parks/Greenways” service request from the app list, note the location of the light and the appropriate city staff person will be notified. And when the light is repaired, we will inform you via email. The app, powered by PublicStuff software, includes a multitude of service request types that will be available for citizens to choose from. After setting-up an account, users will be able to communicate with city staff on many non-emergency concerns. The app even includes an option to attach a picture to the request, which will include GPS coordinates to assist city staff. Citizens will remain informed of the work flow process, from the moment the request is received until the problem has been resolved. Most active service requests will be available for all users to view, whether or not they submitted the request. It’s all about improving our communication and transparency, and becoming as efficient as possible. In essence, citizens will be able to see their government at work, completing requests in an efficient, effective manner. For City staff, PublicStuff provides a platform to send requests directly to the person who will assign or complete the task, resulting in a streamlined work order process. And city departments will be able to track their efficiency in responding and completing tasks through a robust reporting system. To set-up a user account and download the app, simply go to publicstuff and follow the instructions. Apps are available for Apple, Android and Blackberry devices at your app store.

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