New Job Service Coordinator - SR010920142 Industry: Call Centre and Customer Service Job Type: Permanent Location: Sunbury-On-Thames, England Salary: £20000 - £23000 per annum Due to a huge growth period, my client is looking to recruit a Service Coordinator; your role will involve making decisions on how clients request should be dealt with, what follow-up action is required and then channelling the information and requests to the relevant people for subsequent action. Role and responsibilities Regularly updating customers with the progress of the repair within the agreed timescales Communicating with corporate and education clients to build an excellent long term service relationship Responsible for checking that all final paperwork is signed and correct and that the job is closed to a satisfactory conclusion; interact with clients from order receipt to satisfactory completion Responsible for the day to day logging and processing of equipment fault calls from clients Coordination of any repair works required Dealing with clients who wish to organise a callout; liaising with field service engineers to ensure that they attend the site in the requested time frame and resolve fault Organising delivery/collection courier ensuring that all necessary equipment is ordered and delivered Organising an equipment loan and making sure all loan equipment is accurately tracked, accounted whilst on customer site and returned prior to job being closed
Posted on: Mon, 01 Sep 2014 15:26:18 +0000
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