New Opportunity! New Client on the portal Deliver extraordinary member satisfaction to members seeking Roadside Assistance. •Demonstrate empathy and a pleasant and professional telephone manner •Use effective listening skills to gather, document and process necessary information to provide timely Roadside Assistance to members. •Work with members to determine the best course of action, explaining membership benefits and what action will occur. •Offer advice and assistance to help members cope with their situation. •Use maps and/or a PC based map program to assist members in accurately determining their breakdown location and tow destination •Stay current on membership policies and procedures. •Service in a fast pace environment with high call volumes. •Provide one call resolution. •Provide confidence to our client members
Posted on: Tue, 25 Jun 2013 21:52:37 +0000
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