Nothing more frustrating then calling to ask a question about a - TopicsExpress

Nothing more frustrating then calling to ask a question about a credit card statement only to speak to "Mary" who can barely speak english tell me "at this time she is unable to give me the information I am requesting due to a system update." - ok when do you think I can call back? - long pause......"at this time we do not know when the update will be done" - ok do you think it will be today? ...another long pause....."at this time we do not know when the update will be done" is there a supervisor I can speak to? ...even longer pause..... "at this time we do not know when the update will be done". I told "Mary" she needs to go back to the classes they give there in India to help her better pretend to be American.

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