OPERATION MANAGER Job Description Manage Team Leaders/Supervisors to ensure program(s) productivity, quality and customer satisfaction/client performance objectives are met and performed in an efficient manner. Communicate client and company goals and metrics with team members to deliver high level of customer service. Review operational reports on regular basis and develop and implement action plans to address deficiencies. Provide regular feedback to the higher authority and other members of the management team regarding current operational performance.Escalate issues appropriately and in real- time including, but not limited to, financial, performance, and human resources issues. Accountable for ensuring that all activities and initiatives meant to drive operational effectiveness are administered in a cost effective manner. Communicate client and company goals and metrics with team members to deliver high level of customer service. Execute short and long term performance goals developed by Senior Management Team Education: Bachelor’s Degree or other related major or equivalent relevant work experience in International BPO required. Experience: 3 years related operations experience required, inclusive of at least 2 years supervision experience. 4 years related operations experience preferred. Prior management experience in International call center environment within the Business Process Outsourcing industry is desired. Knowledge, Skills, Abilities & Other Characteristics: Strong knowledge of call center operations. Basic understanding of financial reports and forecasting. Ability to motivate and inspire a group of employees to achieve performance goals Ability to analyze processes and develop valid solutions to resolve issues at hand. Ability to address all concerns in a consistent and fair manner Ability to interact with all levels of management and non-management personnel Ability to prioritize and organize work in a multitasked environment. Ability to maintain the highest level of confidentiality. Proficient personal computer skills including Microsoft Office. Excellent interpersonal, written, and oral communication skills Excellent judgment, reasoning, and problem solving skills. Should have handled a team of 3 TL’s or assistant Process Manager Benefits: Pick up and drop facilities Complementary Meal 5 days working, rotational shift Salary is not a constraint for the right candidate Contact Parveen HR 9038762161, 8697657486, 9830933443, 9830933553, 9163139487, 9883011122, 9830531292 Maven Infotech Pvt.Ltd.(International BPO) Eco space Business Park Block 4A, 2nd Floor New Town, Rajarhat Kol – 700-156
Posted on: Thu, 04 Dec 2014 10:29:03 +0000
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