Opening for Quality Assurance Specialist (SSGB certified) at - TopicsExpress

Opening for Quality Assurance Specialist (SSGB certified) at Symantec Software India Pvt Ltd, Chennai Total work experience: 2 - 6 yrs Education: Any Graduate Industry: ITES/BPO Job description: * Monitor and evaluate transactions * Monitoring of Voice and chat transactions. * Training Need Analysis (TNA). * CSAT/DSAT Analysis * Calibration * Feedback and coaching * Provide suggestions to ensure improvement in adherence to quality standards and improve overall team performance * Daily/Weekly/Monthly/Quarterly Quality performance reporting * Adaptable to rotational shifts Job skills: * Minimum experience of 2 + years in a Voice based Tech Support Process as Quality Assurance Specialist * Proficiency in English Language; Good Oral / Written communication skills; Good Comprehension & Listening abilities * Proficiency with Computers (MS Office, especially Microsoft Excel); Good working knowledge of Internet * Good knowledge about Windows operating system. Knowledge in MAC operating system would be an advantage. * Ability to coach * Six Sigma Knowledge (GB certified) Contact details: Talent Acquisition Team Address: Symantec Software India Pvt Ltd, Symantec DLF IT Park,5th Floor,Tower 1A,1/24,Mount Ponnamalle Road,Chennai 600089 CHENNAI,Tamilnadu, India. Tel# +91-44-42218352

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