Part 2 of todays Charter saga -- read part 1 first. Go get - TopicsExpress

Part 2 of todays Charter saga -- read part 1 first. Go get dinner, come home, reboot cable modem, no connectivity. Reboot cable modem again. Nothing. Router isnt getting an IP address. Thats weird. Pull work laptop into living room, its also not getting an IP. *sigh* Call Charter. Charter: Well, sir, I am running the ping test and your router is online. Me: Im running Wireshark and I see that Im sending a DHCP Discover out and getting no response. Charter: Are you also running the ping test? My network savvy friends are all laughing right now. Everybody else will have to take it on faith that this is a very dumb thing to say. Charter: Let me reset your modem. Now, unplug it. Now, disconnect the coax cable so that you can get a new IP address. Network friends are rolling right now. Jim Harrison may actually injure himself. Charter: OK, now try to open a browser and see if you are getting the Internet. Me: Im getting an IP address now. Please explain what happened and what the problem was so that it doesnt happen again. Charter: I reset your modem. Me: Thats not an explanation. Charter: The only things that I can be doing here are running the ping test and resetting your modem. If that is not working, then I schedule a technician to come out. Me: The only things you can do are push a few buttons and schedule somebody to come out here? Charter: That is all I am trained to do. Oh, well, as long as youre being honest. So, after further banter about how I am STILL getting slow speeds even though somebody came out today to fix it and scheduling another person to come visit on Monday, I hang up. I reboot the cable modem, plug the cable modem back into my router, go back to my office... ...and find out that the router isnt getting an IP address. %&*%(&#$!!!! Take my work laptop back in there, plug it up, it gets an IP address. Router, no IP address. Laptop, IP address. It dawns on me that, for whatever reason, the new cable modem is stuck on a single MAC address EVEN WHEN I REBOOT IT. I clone the MAC address from my work laptop on the router and BAM! It gets an address. *sigh*.

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