Railways to launch SMS-based service for hygiene complaints Railways have decided to launch an SMS-based service for immediate response to passenger complaints regarding housekeeping service in coaches. Set to launch on a few select trains, the service will facilitate passengers to contact the onboard staff via SMS or phone-call, in order to complain regarding cleanliness in coaches, toilets and other problems faced during the journey. A senior Railway Ministry official has said that, an On-site Passenger Complaint Redressal System (OPCRS) is being developed as envisaged in the Rail Budget 2013-14. The service is likely to be launched, in either Mumbai Rajdhani or Bangalore Rajdhani as a pilot project soon. "Passengers will SMS his PNR on a common number like one being used for PNR inquiry," the official said. The Railways, have asked for a three-digit number from the Department of Telecommunication for the purpose. Once the SMS is sent, the information will be registered on OPCRS connected with GSM network, and it will be immediately routed to mobile phone available with housekeeping supervisor on train. Once the job is done, housekeeping supervisor would request for complaint ID from the passenger and send it via SMS from the hand held unit back to OPCRS.
Posted on: Mon, 10 Jun 2013 14:01:24 +0000
Trending Topics
Recently Viewed Topics
© 2015