Research shows that 82% of consumers do not expect to get the customer service depicted by the advertising of a business. Learn why you need to excel in this key area and how!! The course covers the key interconnected areas of: • Customer Service and the Total Customer Experience in the 21st century • Changing face and expectations of consumers • Personal values and self-leadership in customer service • Digital and conventional customer service • Emotional Intelligence drives customer service • Handling conflict to create business opportunity • Creating consistency and reliability in your routine • Relationships are the basis for transactions • The neuroscience of spaces and environments in creating positive customer emotions Click this link to the flyer for all the details: cbau.au/building-blocks-to-customer-service-perth-aug-22-2013-bbx.pdf
Posted on: Sun, 28 Jul 2013 13:45:01 +0000
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