Surveys of companies that deliver poor service generally include - TopicsExpress

Surveys of companies that deliver poor service generally include Time Warner Cable. It is a well deserved recognition. I spent 4.5 hours, including one period on hold for 43 consecutive minutes, with a total of 6 TWC representatives. I tried to cure a few problems of their own creation regarding service to my new home. Some issues are still unresolved, but I had to move on to other commitments I had today. It is small wonder subscribership is plunging. There, I feel better now.

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