THE GREAT CEBU PACIFIC CHRISTMAPOCALYPSE OF 2014 - TopicsExpress

THE GREAT CEBU PACIFIC CHRISTMAPOCALYPSE OF 2014 (CEBU PACIFIC STOLE CHRISTMAS EVE) DAGDAG KAALAMAN WHY CEBU PACIFIC IS A SHITTY & HORRIBLE AIRLINE Heres a few short facts why its such a shitty & horrible airline: WHY???? Because the Board of Directors is stacked with family members and insiders (no surprise here. This is the Philippines, after all) with NO AIRLINE EXPERIENCE. It’s a board designed to preserve control and mitigate risk, rather than to strive for operational excellence and competitiveness. It’s also a board filled with old people. The average age of the Cebu Pacific Board is 65 (and that is helped by Lance Y. Gokongwei (47), Director and Frederick D. Go (45), Director. 5 out of 9 Directors – a majority! – are above 73 years old). They are outstanding professionals in their fields. But their skill set does not belong in today’s airline business. Its senior management is poorly structured, and there is no accountability for key passenger requirements, namely for excellent customer service. It’s underinvesting in human capital. The lack of accountability culture at Cebu Pacific is in full force at the front lines. Ground staff were completely afraid to offer explanations for fear that might say the wrong thing.

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