THE TOPIC: NEGOTIATION SKILLS CONTIUNES TODAY: How can everyone win? 1. Understanding: Before two sides can look for solutions, a common understanding much be reached. If two people do not understand each other’s problems and concerns, then the process of negotiation will either be broken off or end with solutions that do not work. Active listening encourages understanding. It is important to pay close attention to what someone says as well as to how he or she behaves. Body language, including facial expression, hand gestures and degree of eye contact, can provide clues about the other person’s thoughts and feelings. 2. Speaking: Negotiation begins with a clear, concise explanation of the problem as each person sees it. Facts and feeling are presented in a rational manner from the individual’s perspective, using ‘’I “statement. Communication between people will go more smoothly when statement such as ‘’I’’ become very upset when you ‘’are used rather than more aggressive statement such as ‘’you made me mad when you’’, which blames the other person and put him or her in a defensive position. Shares concerns rather than individual issues remain the focus of discussion throughout negotiation. The negotiation process will be most effective when people take time to think through what they will say. When possible plan ahead to meet at a time and place convenient to everyone. A quiet, neutral spot where there are few distractions or interruptions is perfect for open discussion. 3. Listening: Is an active process of concentrating all of one’s attention on the other person. Encouraging the other person to share thoughts and feelings, giving feedback on what has been heard, and maintaining eye contact are skills that show you are interested in understanding what he or she has to say. It is always helpful to simply ask, ‘’I understood you to say Am I correct in this?’’ or ‘’I hear you saying that you are….is that how you feel?’’Active listening assures the other person that he or she is heard accepted and respected. Successful Negotiation: Show respect: Success rests in accepting the other person despite in values, beliefs, educational experiences, ethnic backgrounds or perspectives. Negotiation permits you to examine a problem from all sides, and to promote understanding and interest in the other person without necessarily agreeing to her or his viewpoint. Recognize and define the problems: Each person begins with a clearly identified statement of what he or she wants and or needs. Negotiation should identify not only individual concerns, but mutual concerns, perceptions and interest s. Seek Variety of Solution: More information about the problem may be needed before a solution can be decided upon.It may be helpful to examine the other sources of information such as books, magazine etc. Thanks! Vision Peer Buduburam Settlement Accra Ghana
Posted on: Wed, 12 Jun 2013 15:28:20 +0000
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