*There is nothing more frustrating than awesome customer service - TopicsExpress

*There is nothing more frustrating than awesome customer service reps without the tools they need to do their jobs.* My Citibank account was hacked. After being told I am not responsible for $19K in charges, I was then told that someone somehow reversed the credit, my bill is overdue, and I cant use the card. The only department that can help is closed on weekends. Why is a department as important as Security Operations closed on weekends? After being transferred and hung up on by 3 reps today, I finally found Tim, an AMAZING rep, who agreed to help me resolve it tomorrow. He apologized and summed up the whole situation in one sentence, This is really a mess. Tagging Frank Eliason here, who is fighting the good fight at Citi. MY PLEA: Lets give the Tims of the customer service world what they need to solve customers problems.

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