This is a true story from the WordPerfect helpline. Needless to say, the help desk employee was fired; however, he/she is currently suing the Word Perfect organization for Termination without Cause. Actual dialogue of a former WordPerfect Customer Support employee with a caller: Customer Support: Ridge Hall computer assistant; may I help you? Caller: Yes, well, Im having trouble with WordPerfect. CS: What sort of trouble? C: Well, I was just typing along, and all of a sudden the words went away. CS: Went away? C: They disappeared. CS: Hmm. So what does your screen look like now? C: Nothing. CS: Nothing? C: Its blank; it wont accept anything when I type. CS: Are you still in WordPerfect, or did you get out? C: How do I tell? CS: Can you see the C: prompt on the screen? C: Whats a sea-prompt? CS: Never mind. Can you move the cursor around on the screen? C: There isnt any cursor, I told you, it wont accept anything I type. CS: Does your monitor have a power indicator? C: Whats a monitor? CS: Its the thing with the screen on it that looks like a TV. Does it have a little light that tells you when its on? C: I dont know. CS: Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that? C: Yes, I think so. CS: Great. Follow the cord to the plug, and tell me if its plugged into the wall. C: .......Yes, it is. CS: When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one? C: No. CS: Well, there are. I need you to look back there again and find the other cable. C: .......Okay, here it is. CS: Follow it for me, and tell me if its plugged securely into the back of your computer. I cant reach. CS: Uh huh. Well, can you see if it is? C: No. CS: Even if you maybe put your knee on something and lean way over? C: Oh, its not because I dont have the right angle - its because its dark. CS: Dark? C: Yes - the office light is off, and the only light I have is coming in from the window. CS: Well, turn on the office light then. C: I cant. CS: No? Why not? C: Because theres a power outage. CS: A power... A power outage? Ah, Okay, weve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in? C: Well, yes, I keep them in the closet. CS: Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from. C: Really? Is it that bad? CS: Yes, Im afraid it is. C: Well, all right then, I suppose. What do I tell them? CS: Tell them youre too stupid to own a computer. A Guy
Posted on: Wed, 02 Apr 2014 13:39:08 +0000
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