This is from the Matrix MHC web site: Our MHC Division: Establishing Matrix MHC Homes as the premier manufactured home community in each market is the goal. We will focus on three key areas: property image, resident satisfaction and inventory management. Property image starts with curb appeal. Entrance and common areas have proper signage branding Matrix MHC Homes & notifying/directing prospects and residents to their desired location. TO BE A MATRIX MANAGED COMMUNITY MEANS: • We have friendly, engaged, attentive employees. • Our property is tidy and free of litter & debris. • We address maintenance issues in a timely manner. • Our landscaping is eye catching & attractive. • Managers enforce guidelines. Violation notices are given to residents with inoperative vehicles, broken window blinds, tall grass and weeds, etc. Those rules are what differentiate us from being a trailer park. This provides positive reinforcement to residents who do take pride in their home sites. • We address resident concerns and suggestions. • We encourage resident involvement & participation. • Our amenities are current and fit the needs of the community. • We foster home and community ownership. • We provide excellent customer service. • We keep our property clean for the resident’s safety and enjoyment. • Our 24 hour emergency maintenance line provides peace of mind to tenants. • We give back to our residents through appreciation events such as Holiday Parties, Picnics & Community Activities. Resident satisfaction starts with a friendly, safe neighborhood environment. Community enhancement initiates with Matrix.
Posted on: Thu, 17 Jul 2014 15:31:45 +0000
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