To , The director /Ceo /chairman, Mr. R. C. Bhargava Chairman Mr. Kenichi Ayukawa Managing Director & CEO Mr. Toshiaki Hasuike Joint Managing Director Mr. Osamu Suzuki Director Mr. Amal Ganguli Director Mr. D. S. Brar Director Mr. Kazuhiko Ayabe Director & Managing Executive Officer (Supply Chain) Mr. Keiichi Asai Director & Managing Executive Officer Mr. Kinji Saito Director Ms. Pallavi Shroff Director Mr. R.P. Singh Director Mr. Shinzo Nakanishi Director Mr. Puneet Dhawan Corporate Communications, Mr. S. Y. Siddiqui Chief Operating Officer Mr. M. M Singh Chief Operating Officer (Production) Mr. Sudam Maitra Chief Operating Officer (Supply Chain) Mr. Mayank Pareek Chief Operating Officer (Marketing and Sales) Mr.Hemant Chawla Msil , Ro, Msm, Mssd, Japan, Gurgaon , Vasantkunj,Naraina,Okhla,Jahangir puri. Sub:Help/ Solve our problems regarding our vehicle DL1CN 4075 I Manohar lal, Senior Citizen .I am the owner of maruti eeco DL ICN4075 .I am conducting its service at the maruti authorised service center maruti service master okhla/jahangir puri and maruti sales and service ,nariana regularly but there are some problems in my car from the first service which are till now not correctly rectified and solved .hence problems are still there in my vehicle. Approximately after 51 visits the condition is same. Despite of solving our problems they threaten us ,harras us ,make fun of us misguide us and make fool of us.They also tell us that dont bring the car here and sell it and your car is repaired by only higher authority which is in Japan. They also leveid unauthorise/illegal charges of 3000rs to 5000rs approx and force us to take the car without repairing it. Without any rectification and status of the car they return the car to us .Everytime they ask us to take the car somewhere else .They also told us that go to court or media ,did maruti company wants us to go there because some of the senior persons of maruti advice this, also they said maruti is not a good brand and we dont have good customer service therefore sold your car and go for skoda ,honda, toyota etc.I havent hear about any such policy of maruti /not a good/customer service.They keep car for diagnose for 4-5 days and they charge parking charges from us.They also say that pick and drop facility is not for you. Without knowing the right default they diagnose some other part about which we did not complain. After asking for any default from service advisor and technical advisor they agree that there are many faults but at the same time they said we have orders from senior level managers to say there is no fault in this vehicle. They also return car in incomplete condition like steering loose,ignition switch loose ,headlight combination switch loose ,break oil cap missing,door knob missing,engine oil in less quantity ,tool kit,damage our sterieo system.Also told me to your vehicle no is put the talisma so cannot attend /generate the your vehicle complaints any other companies or MSIL. My vehicle is at okhla phase 2 maruti service master for repairing on 25/7/2013 also they (Gernal manager sh. parveen ji and other managers sh vinod ji ) are putting pressure on me to take your car and should not bring your car here.also they threatened /demand me to pay unauthorise/illegal charges of 5000 rs.Also (service advisor )MR RAJINDER SINGH and (technical advisor) MR ARVIND told me that your car EGR,AC,ENGINE fault/failure ,after check he open and written the complaint on jobcard but after only egr opening and refiting whole procces time is 9:25am to 3:25pm,after the 3:25 pm vehicle should be found ok within 10 min and job card send to the sh V m chawla ji regarding my complaint ,sh v m chawla ji ask me to come into his room for the complaint discuccion but no result and my vehicle is not ok the whole proccess is time 4:30pm after this matter sh V m chawla ji send the job card to the closing/billing counter and ask to mr arvind the put on jobcard remark column vehice is found ok ,egr and ac compresser found ok/normal but engine noise no remark,after the whole work my Vehicle and my son was detaind /BANDHAK in msm customer care room for 60 min to 90 min without any reason by Mr Parveen kumar GM,Mr Vinod kumar ,sh V M Chawla ji and mr rahul verma, also rudely behaved and pressurries to my son to pay 5000rs for service charge of some other vehicle which bill was made in february 2013 and that car is not belong to us.Is it the way to deal with the customer by GM. My vehicle is not ok My last comlaint no. is 7206346683 25/7/2013 7:38pm by phone 18001800180 There are some regular problems from first service: 1. Engine missing- idle condition at both fuels. 2.Sound like kit kit /tak tak from engine in cold condition specially on deaccelation of accelator and at speed of 20 to 30 km. 3.kir kir noise in engine compartment at the time of start and igniton off time.EGR noise (mr Rajinder Singh SA MSM okhla ask me at 25/7/2013 9:25am) 4.Rear side humming noise . 5.Engine oil consumption – after last paid service run the vehicle 2200 km ,750 gm engine oil reduce but there is no leakage found by service master maruti jahaingir puri. At home visit mr. Sanjeev put half ltr engine oil in the engine. On his recommendation car is sent to company but till now engine oil problem is not solved. 6. Rearside dug dug noise at 60 to 70 km speed . 7.All doors creats noise 8. Front seats creates noise 9.AC also creates humming noise – compressor noise 10. Camber out-in 26/5/2013 maruti sales and service naraina report wheel allignment .ispight we compain them camber was out since its first service but they did not work on it till now. 11. Late starting in cold condition 12. Self load after warm vehicle 13.Running heavy and average low 14. Tyre wear 15. Wheel bearing noise We previously also lodged many compalint to the maruti against this but we havent get any reply and heard of any action against this.It is therefore requested that please take serious actions against this as soon as possible and make efforts to get my car repair. Thanking you, Manohar lal Vehicle no.DL1CN4075 Chassis no.230761 Sold Date 04/10/2011 Km 32942 Model :maruti eeco cng 5 seater ac with htr e-mail: mmitra086@gmail 9868143489 Date:25/7/2013 copy to; [email protected]; HO/E/CRM, (CRM); MSN/E/Customer Care, (MSN); HO/E/Webcontact, (CRM); WS/MSM-CC, G T Karnal Road(0883); pv.mehta@maruti-msm; WS/MSM-WS, G T Karnal Road(0883); RON1/Delhi Service care, (SSR); G/Duggal RK, DVM(NDCS); Bhargava RC, Chairman; G/Choudhury SK, DVM(TLES);[email protected]; [email protected]; [email protected]; Narula Pankaj, EO(SER);[email protected]; G/E/Webmaster, (IPS); MSN/Parimoo RK, SFMGR1(MSN); G/E/ZZ_Sercomp, (SR3);g/e/[email protected]; [email protected]; [email protected] On Fri, Jul 26, 2013 at 4:47 PM, wrote: Dear Mr. Manohar Lal, This is with reference to your complaint and subsequent discussion with Mr. AS Sidhu on getting the vehicle inspected at M/s MSSD, Nariana. You are requested to kindly confirm the date and time of visit to MSSD so that the vehicle inspection can be arranged. Warm Regards Hemant Chawla 31/07/2013 RESPECTED SIR, I ALSO CHECK THE VEHICLE SO MANY TIME IN MSSD,MSM(BOTH) BUT NO RESULT ONLY REMARKS GIVEN VEHICLE CHECK FOUND OK BY SR. LEVEL STAFF, BUT JUNIUR LEVEL STAFF TOLD ME THAT VEHICLE IS FAULTY. I REQUEST TO YOU & ALL MSIL SR.STAFF MY VEHICLE IS NOT OK/FAULTY, PLEASE CHECK THE VEHICLE MSIL R&D OR SERVICE DEPARTMENT TEAM AT MSIL GURGAON,IF YOU WANT I DROP THE VEHICLE FOR THE CHECKING IN MSIL GURGAON ,SO KINDLY HELP US AND RECTIFY THE VEHICLE PROBLEMS, BECAUSE APPORX 50+ TIMES CHECK THE VEHICLE IN MSSD/MSM (BOTH)PLACES THEY ARE GIVEN A REMARK FOUND OK SO MANY PROBLEMS IN VEHICLE. PLEASE RECTIFY THE PROBLEMS OF THE VEHICLE . THANKS, REGARDS, MANOHAR LAL 09868143489 COMPLAINT NO/ID ZEE NEWS Z13G3152 31/07/2013 To , The Director /Ceo /Chairman/Corporate Communications/Chief Operating Officer, Mr. R. C. Bhargava ji, Mr. Kenichi Ayukawa ji, Mr. Toshiaki Hasuike ji, Mr. Osamu Suzuki ji, Mr. Amal Ganguli ji, Mr. D. S. Brar ji, Mr. Kazuhiko Ayabe ji, Mr. Keiichi Asai ji, Mr. Kinji Saito ji, Ms. Pallavi Shroff ji, Mr. R.P. Singh ji, Mr. Shinzo Nakanishi ji, Mr. Puneet Dhawan ji, Mr. S. Y. Siddiqui ji, Mr. M. M Singh ji, Mr. Sudam Maitra ji, Mr. Mayank Pareek ji, Mr.Hemant Chawla ji, Msil , Ro, Msm, Mssd, Japan, Gurgaon , Vasantkunj,Naraina,Okhla,Jahangir puri. Sub:Help/ Solve our problems regarding our vehicle DL1CN 4075 RESPECTED SIR, I Manohar lal, Senior Citizen .I am the owner of maruti eeco DL ICN4075 .I am conducting its service at the maruti authorised service center maruti service master okhla/jahangir puri and maruti sales and service ,nariana regularly we respect maruti and maruti staff shri mehta ji, shri siddhu ji, shri sharma ji .when we visit on 4th august they cooperate with us and we are thankful the cooperation after driving the vehicle for 15 days/ 800 km we are sure that there are many problems in my vehicle and i already inform to the company about this but have not get any reply till now. maruti staff shri mehta ji, shri siddhu ji, shri sharma ji admiited that because of rules & regulations, pressure from maruti seniors,part vendors/suppliers/manufacturers we can not say openly that there are problems in the car. after two plus two warranty we had not expected that we will suffer from such defects in the car ,also at the time of purchase no one told us that they will not be responsible if vehicle will not repair fully under warranty period. as a result of this we have to drive default cehicle and maruti is responsible for this. after the last visit we drive the car for 15 days for 800 kms but still its condition is same as it was earlier like noise in the engine, noise in egr .consume engine oil which reaches half mark of the dipistic while checking .there are other problems about which we complained about 50 times. maruti staff shri mehta ji, shri siddhu ji, shri sharma ji admiited that there are many faults in the vehicle but we are helpless and we are under presure from the company because of our jobs thats why we could not send your vehicle to R&D or service department for checking. after knowing all this we think that workshop/vehicle checking staff (seniors & juniors) do not give actual reports to us but they give us remarks based on the past reports because past reports is also of the maruti authorised workshop. we also think that alongwith maruti seniors there are manufacturers who pose pressure on you.they are illegaly / defective parts supply by maufacturers who are defended by some seniors and also we come to know by someone that according to jd power/ A+ /A* dates will be closed on 31 august. and this is all drama to check our car because we lodged compalint earlier. they also told us that after this we cannot get the benefits of warranty because they give us the same remark as they earlier gave us . we requesting you that get check our car from the honest staff in the R&D and service department /technical department because we respect maruti and some seniors of maruti.we want to raise our voice about defects in the vehicle to the senior staff and expect that maruti will help us as they helped us earlier. because our car is defective we only can seek help from you because maruti has good name in customer service and customer always right.its a humble request to you to repair our vehicle and expects that maruti and its senior staff will concentrate on the actual positioin of the car rather than on the past position and will not come in any pressure because junior and senior staff admitted that there are faults in the car. We previously also lodged many compalint to the maruti against this but we havent get any reply and heard of any action against this.It is therefore requested that please take serious actions against this as soon as possible and make efforts to get my car repair. note:my vehicle last visit maruti service master ,G T k ,delhi .job card no. jc13013084 dated 3/8/2013 to 4/8/2013 checked by maruti staff shri mehta ji, shri siddhu ji, shri sharma ji . thanking you, Warm Regards, manohar lal 9868143489 Vehicle no.DL1CN4075 Chassis no.230761 Sold Date 04/10/2011 Km 34000 Model :maruti eeco cng 5 seater ac with htr e-mail: mmitra086@gmail date-- 20/08/2013 Date-- 02/09/2013 To , The Director ,Ceo ,Chairman,President, board of directors of Maruti Suzuki India Limited (MSIL), Corporate Communications & Chief Operating Officer,Dvm,Rmk,Mkt,Snz,Zsm,Rsm,Tsm,Gm,Wm,Ccm, Secretary General, Engineering,Production,Supply Chain Staff, R&D and Service Department Mr. R. C. Bhargava ji,Mr. Kenichi Ayukawa ji,Mr. Toshiaki Hasuike ji, Mr. Osamu Suzuki ji,Mr. Amal Ganguli ji,Mr. D. S. Brar ji, Mr. Kazuhiko Ayabe ji,Mr. Keiichi Asai ji,Mr. Kinji Saito ji, Ms. Pallavi Shroff ji,Mr. R.P. Singh ji,Mr. Shinzo Nakanishi ji, Mr. Puneet Dhawan ji,Mr. S. Y. Siddiqui ji,Mr. M. M Singh ji, Mr. Sudam Maitra ji,Mr. Mayank Pareek ji,Mr.Hemant Chawla ji, Mr. Liu Xingti,Mr.Jhon Tews, M/s Smc, M/s Msil , Ro,M/s Msm, M/s Mssd, JD Power Asia Pacific , Joint Secretary Transport Department, Automobiles Manuf.Asso. Indian auto industry, Federation of Automobile Dealers Associations,Zee News, Japan,Gurgaon ,Vasantkunj, Naraina, Okhla, Jahangir puri. Sub: HELP or SOLVE our problems regarding our vehicle DL1CN 4075 EECO RESPECTED SIR, Before putting up my Request I would like to Appries with few facts for your kind Consideration :- With Due Respect I MANOHAR LAL (SENIOR CITIZEN), I have Purchased Maruti Eeco 5str. Cng Ac Htr , Againt Purchase Order No----, Reg.no.-DL 1C N 4075-Chassis no.-230761--,Dtd -04/10/11-- from M/s-RANA MOTORS-- new delhi. Maruti Name is a well known Brand Name in the Automobile Market. People like you plays a Significant role in the Development of the Maruti because of which Maruti Stands at First Rank for the Thirteen Time. But there are also its Rivals who works in your Organisation . as a loyal Customer of Maruti ,i would like to Inform you about the same people.some employees of Maruti Authorised Dealers /Workshop Harsash and Misbehave with their Customers .some Words use. Why you parchase this car,it involves lots of problems. Instead of purchasing this car you must buy Skoda or Toyota They do not allow the Service Advisors to mention full problem on the job card. Also without checking the car fully they treat as found ok. Also Pick and Drop Facilities ar not for the Customers and they are chargable. If we mention some problem in the car they say we are the Engineers and not you. Its our choice to decide what is the problem ,we decide whose car is to be treated or not. If car come to us with someone Refrence we fastly treat it. Without dealing with problem and ask the Customer to give ok note Misbehaving with Customers, giving advice of selling the car and also help in selling the car, also not to Purchase Maruti car are some common things. Despite of solving our problems they threaten us ,harras us ,make fun of us misguide us and make fool of us. They also tell us that dont bring the car here and sell it and your car is repaired by only higher authority which is in Japan. They also leveid unauthorise/illegal charges of 3000rs to 5000rs approx and force us to take the car without repairing it. Without any rectification and status of the car they return the car to us .Everytime they ask us to take the car somewhere else . They also told us that go to court or media ,did maruti company wants us to go there because some of the senior persons of maruti advice this, also they said maruti is not a good brand and we dont have good customer service therefore sold your car and go for skoda ,honda, toyota etc. I havent hear about any such policy of maruti /not a good/customer service.They keep car for diagnose for 4-5 days and they charge parking charges from us. Without knowing the right default they diagnose some other part about which we did not complain. After asking for any default from service advisor and technical advisor they agree that there are many faults but at the same time they said we have orders from senior level managers to say there is no fault in this vehicle. They also return car in incomplete condition like steering loose,ignition switch loose ,headlight combination switch loose ,break oil cap missing,door knob missing,engine oil in less quantity ,tool kit,damage our sterieo system. Also told me to your vehicle no is put the talisma so cannot attend /generate the your vehicle complaints any other companies or MSIL. The Movement I Started Driving the Above Regn. No-DL 1C N 4075--- Vehicle , There was an Abnormal Noise & Some Many Problem. At the Initialstage the Noise & some Problems was Bearable,but with Passage of time the Noise & some Problems become so Unbearable . This complaint of Noise & some Problems was Coming During Driving was Brought in the Notice of DD Mtr.v.pur,Rana Mtr.v. pur,MSM okhla,MSSD Naraina & also MSIL Gurgaon at the time the vehicle mileage was 100km only. I have Infome to the Compaints Several Times. But after my Vehicle Service,Repeated Visit, Telephonic and Reguler Complaints Highlighting the Same Complaints no Responce at MSIL & other Authorized Workshop,Noise and some Problems Still Persisted or Could not be Rectified or Only Forced me to Give an ok Report Mentioned in Every bill Remark Colum.(Vehicle Check found ok,Normal,Check with Custmer) Dispite all my Pleadings the Defect/Problems in the Vehicle was till date not Rectifyed After aprox 50+ Times, No Satisfactory Answer was Given to me.Even I Left My Vehicle for ( 2) to (4) Days in Workshop.this is a NEGLIGENT , UNPROFESSIONAL AND IRRESSPONSIBLE by your end. We Respect Maruti and Maruti Staff sh.Mehta ji, sh.Siddhu ji, sh. Sharma ji .When We visit on 4th August 2013 they Cooperate with us and we are Thankful the Cooperation. Before Aproox 50+ VISITS Msil Auth./Own Workshop and After 4th aug.2013(Workshop Last Visit) Driving the Vehicle for 15 days/ 800 km We are sure that there are Many Problems still continues in the Vehicle and I Already inform to the Company about this but have not Get any Reply Till Now. Maruti staff sh.Mehta ji, sh.Siddhu ji, sh. Sharma ji Admiited that because of Rules & Regulations, Pressure from Maruti Seniors, Part Vendors/Suppliers/Manufacturers we can not say Openly that there are Problems in the car. after Two plus Two Warranty (2 yr wrnty.+ 2 yr ex wrnty) We had not Expected that we will Suffer from such Defects in the car ,Also at the Time of Purchase no any one told us that they will not be Responsible if Vehicle will not Repair/Replaced fully Under Warranty Period. as a Result of this we have to Drive Default Vehicle and Maruti is Responsible for this. After the last Visit we Drive the Car for 15 days or 800 kms but Still its Condition is Same as it was Earlier like Noise in the Engine, Noise in Egr, Engine Missing and Consume Engine oil which Reaches Half Mark of the Dipistic/Gauge while Checking .There are other Problems about which we Complained about 50 times. Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji Admiited that there are Many Faults in the Vehicle but we are Helpless and we are Under Presure from the Company because of our Jobs thats why we Could not send your Vehicle to R&D or Service Department for checking at MSIL Factory. After Knowing all this we Think that Workshop/Vehicle Checking Staff (Seniors & Juniors) do not give Actual Reports to us but they give us Remarks Based on the Past Reports because Past Reports is also of the Maruti Authorised/Own Workshops. We Also Think that Alongwith Maruti Seniors there are Manufacturers who pose Pressure on you? they are Illegaly / Defective parts Supply by Maufacturers who are Defended by Some Seniors. also We Come to Know by Someone that According to jd power/ A+ /A* dates will be closed on 31 august. and this is all drama to check our car because we lodged compalint earlier. they also told us that After this we Cannot get the Benefits of Warranty because they Give us the Same Remark as they Earlier gave us . We Requesting you that get Check our Car from the Honest Staff in the R&D and Service Department /Technical Department because we Respect Maruti and Some Seniors of Maruti.We want to raise our voice about Defects in the Vehicle to the Senior Staff and Expect that Maruti will HELP us as they Helped us Earlier. because our Car is Defective We only can seek help from you because Maruti has Good Name in Customer Service,its motive Good Service and Customer Always Right. Its a Humble request to you to Repair our Vehicle and Expects that Maruti and its Senior Staff will Concentrate on the Actual Positioin of the Car Rather than on the Past Position and will not Come in any Pressure because Junior and Senior Staff Admitted that there are Faults in the Car. I ALSO CHECK THE VEHICLE SO MANY TIME IN MSSD,MSM(BOTH) BUT NO RESULT ONLY REMARKS GIVEN VEHICLE CHECK FOUND OK .I REQUEST TO YOU & ALL MSIL SR.STAFF MY VEHICLE IS NOT OK/FAULTY, PLEASE CHECK THE VEHICLE MSIL R&D OR SERVICE DEPARTMENT TEAM AT MSIL GURGAON,IF YOU WANT I DROP THE VEHICLE FOR THE CHECKING IN MSIL GURGAON ,SO KINDLY HELP US AND RECTIFY THE VEHICLE PROBLEMS, BECAUSE APPORX 50+ TIMES CHECK THE VEHICLE IN MSSD/MSM (BOTH)PLACES THEY ARE GIVEN A REMARK FOUND OK SO MANY PROBLEMS IN VEHICLE. PLEASE RECTIFY THE PROBLEMS OF THE VEHICLE . Which is Indeed Regrettable and Highly Unbusiness like but any MSIL Autorized Workshop was Dereliction of Dutyand Failure to Rectify the same I am Suffered Losses/Incurred also Unbearable Expenses Now ,as I have Brought the fact in front of you .Also I Request to Many Time for This Complaints at MSIL Authoriesd Workshop. This is not the Good Customer Service ,we are not Satisfied with this at all. We Respect the Maruti as A Customer. I know your Company is well known for the QUALITY AND RELIABILITY of its goods & services,so I have no hasitation in writing to you but i very DISSATISFIED with the VEHICLE and SERVICES.Still same above Mentioned Problems Running in my vehicle Kindly HELP me out from These and Advise us what we should do in this Metter ? That the Vehicle is Having Noise and Some Complints /Defect from the date of Purchase(is a Manufacturing faults ?). If it’s a new car and still under warranty, why are we facing these problems? Is it the technical fault or manufacturing fault? What guaranty I have that I wont face this problem again in the future? If something major would have happened to the car our lives would have been lost. Who will be responsible for this? What is the solution for this or what advice you have for us regarding this fault? We Previously also lodged many Compalint to the Maruti Against this but we Havent get any reply and Heard of any Action Against this.It is Therefore Requested that Please take Serious Actions Against this as soon as Possible and Make Efforts to get My Car Repair.i also request you to take Immediate Actions to Repair my car also take surprise visits or Vigilence checking to Improve the Working of the company/System so that Maruti will not Loose its Valuable Customers. This is not a COMPLAINT but IMPORTANT INFORMATION & SEEKING HELP from your end. I Hope you Understand my Problem and take the Action with the Solution as soon as Possible. Thanking you and Waiting for favourable Reply. Note:My Vehicle last visit Maruti Service Master ,G T k ,Delhi . Job card no. JC-13013084 ,Dated on 3/8/2013 to 4/8/2013 Checked by Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji ,And Juniors Staff. WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE . Thanking you, Warm Regards, Manohar lal 9868143489 mmitra086@gmail Vehicle no.DL1CN4075 Maruti Eeco cng 5 Seater Ac with Htr. Chassis no.230761 Sold Date 04/10/2011 Km 34000 till date date-- 02/09/2013 COMPLAINT NO/ID ZEE NEWS Z13G3152 31/07/2013 ZEE NEWS COMPLAINT NO -- Z13H2213-22/08/13 MSIL COMPLAINT NO - 4392348311--22/08/2013, 3514238464 -- 23/03/2013., 1022401308 -- 28/03/2013 ,9187424258--21/03/13 complaints-india COMPLAINT NO -- 46837-- 2013-03-01 Ticket No. Date of filing Company against Type of Problem Payment Plan Paid? 314496 02/09/2013 Maruti Suzuki india limited gurgoan Other Basic No 163797 14/03/2013 Maruti Suzuki Cars/SUVs No Post your complaint to Facebook, Twitter and increase chances of resolution. Copy to - [email protected], [email protected], ATM Queue , [email protected], [email protected], "[email protected]" , feedback , [email protected], [email protected], [email protected], [email protected], "sumitra.roy" , [email protected], [email protected], "vm.chawla@maruti-msm" , [email protected], "works@maruti-msm" , [email protected],"[email protected]" "[email protected]" , [email protected], "vm.chawla@maruti-msm" , "works@maruti-msm" , "[email protected]" , msilj@live "[email protected]" , [email protected], msilj@live, [email protected], [email protected], msm.okhla@maruti-msm, swati.aggarwal@maruti-msm, hr@maruti-msm, prakash.jha@maruti-msm, [email protected], customercare.gtk@maruti-msm, [email protected], [email protected], Maruti Suzuki eeco, [email protected],pv.mehta@maruti-msm, [email protected], [email protected], [email protected], [email protected], [email protected], works.gtk@maruti-msm, [email protected], [email protected]", [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]" ([email protected]), [email protected], [email protected], [email protected], [email protected], [email protected] Asahi India Glass Limited, Citicorp Maruti Finance Limited Mayanmar Suzuki Motor Company, Maruti Countrywide Auto Financial Services Private Limited Pak Suzuki Motor Company Limited, SKH Metals Limited Subros Limited, Suzuki Motor Corporation Suzuki Motorcycles Pakistan Limited, Suzuki Motor (China) Investments Company Limited Suzuki Powertrain India Limited, Vietnam Suzuki Corporation WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE . Maruti Suzuki - Way of Life We understand your concern Mahesh, but your patience is equally important. Request you to lend your cooperation while we look further into the matter and try to resolve it at the earliest possible. only this msge,but no solution provid by maruti company . this is not a good customer service,this is a cheat or beavcuff banana & only aaswassan dena . i drive the faulty vehicle ,so responceable maruti company. Thanks, Mmitra 02/09/2013 Date—02/09/2013 To , Maruti Suzuki India Limited (MSIL) Japan,Gurgaon ,Vasantkunj, Naraina, Okhla, Jahangir puri. Sub:-- 1-- WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE . 2-- HELP or SOLVE our problems regarding our vehicle DL1CN 4075 EECO . 3-- Just Requesting you for an SEPARATE APPOINTMENT about the Disscussion the Problem occured in Maruti Suzuki India Limited, Dealers/Authorized Workshop & with About the Vehicle no - DL1CN-4075 (Eeco). Respected Sir / Madam, Before putting up my Request I would like to Appries with few facts for your kind Consideration :- With Due Respect I MANOHAR LAL (SENIOR CITIZEN), I have Purchased Maruti Eeco 5str. Cng Ac Htr , Againt Purchase Order No----, Reg.no.-DL 1C N 4075-Chassis no.-230761--,Dtd -04/10/11-- from M/s-RANA MOTORS-- new delhi. Maruti Name is a well known Brand Name in the Automobile Market. People like you plays a Significant role in the Development of the Maruti because of which Maruti Stands at First Rank for the Thirteen Time. But there are also its Rivals who works in your Organisation . as a loyal Customer of Maruti ,i would like to Inform you about the same people.some employees of Maruti Authorised Dealers /Workshop Harsash and Misbehave with their Customers .some Words use. Why you parchase this car,it involves lots of problems. Instead of purchasing this car you must buy Skoda or Toyota They do not allow the Service Advisors to mention full problem on the job card. Also without checking the car fully they treat as found ok. Also Pick and Drop Facilities ar not for the Customers and they are chargable. If we mention some problem in the car they say we are the Engineers and not you. Its our choice to decide what is the problem ,we decide whose car is to be treated or not. If car come to us with someone Refrence we fastly treat it. Without dealing with problem and ask the Customer to give ok note Misbehaving with Customers, giving advice of selling the car and also help in selling the car, also not to Purchase Maruti car are some common things. Despite of solving our problems they threaten us ,harras us ,make fun of us misguide us and make fool of us. They also tell us that dont bring the car here and sell it and your car is repaired by only higher authority which is in Japan. They also leveid unauthorise/illegal charges of 3000rs to 5000rs approx and force us to take the car without repairing it. Without any rectification and status of the car they return the car to us .Everytime they ask us to take the car somewhere else . They also told us that go to court or media ,did maruti company wants us to go there because some of the senior persons of maruti advice this, also they said maruti is not a good brand and we dont have good customer service therefore sold your car and go for skoda ,honda, toyota etc. I havent hear about any such policy of maruti /not a good/customer service.They keep car for diagnose for 4-5 days and they charge parking charges from us. Without knowing the right default they diagnose some other part about which we did not complain. After asking for any default from service advisor and technical advisor they agree that there are many faults but at the same time they said we have orders from senior level managers to say there is no fault in this vehicle. They also return car in incomplete condition like steering loose,ignition switch loose ,headlight combination switch loose ,break oil cap missing,door knob missing,engine oil in less quantity ,tool kit,damage our sterieo system. Also told me to your vehicle no is put the talisma so cannot attend /generate the your vehicle complaints any other companies or MSIL. The Movement I Started Driving the Above Regn. No-DL 1C N 4075--- Vehicle , There was an Abnormal Noise & Some Many Problem. At the Initialstage the Noise & some Problems was Bearable,but with Passage of time the Noise & some Problems become so Unbearable . This complaint of Noise & some Problems was Coming During Driving was Brought in the Notice of DD Mtr.v.pur,Rana Mtr.v. pur,MSM okhla,MSSD Naraina & also MSIL Gurgaon at the time the vehicle mileage was 100km only. I have Infome to the Compaints Several Times. But after my Vehicle Service,Repeated Visit, Telephonic and Reguler Complaints Highlighting the Same Complaints no Responce at MSIL & other Authorized Workshop,Noise and some Problems Still Persisted or Could not be Rectified or Only Forced me to Give an ok Report Mentioned in Every bill Remark Colum.(Vehicle Check found ok,Normal,Check with Custmer) Dispite all my Pleadings the Defect/Problems in the Vehicle was till date not Rectifyed After aprox 50+ Times, No Satisfactory Answer was Given to me.Even I Left My Vehicle for ( 2) to (4) Days in Workshop.this is a NEGLIGENT , UNPROFESSIONAL AND IRRESSPONSIBLE by your end. We Respect Maruti and Maruti Staff sh.Mehta ji, sh.Siddhu ji, sh. Sharma ji .When We visit on 4th August 2013 they Cooperate with us and we are Thankful the Cooperation. Before Aproox 50+ VISITS Msil Auth./Own Workshop and After 4th aug.2013(Workshop Last Visit) Driving the Vehicle for 15 days/ 800 km We are sure that there are Many Problems still continues in the Vehicle and I Already inform to the Company about this but have not Get any Reply Till Now. Maruti staff sh.Mehta ji, sh.Siddhu ji, sh. Sharma ji Admiited that because of Rules & Regulations, Pressure from Maruti Seniors, Part Vendors/Suppliers/Manufacturers we can not say Openly that there are Problems in the car. after Two plus Two Warranty (2 yr wrnty.+ 2 yr ex wrnty) We had not Expected that we will Suffer from such Defects in the car ,Also at the Time of Purchase no any one told us that they will not be Responsible if Vehicle will not Repair/Replaced fully Under Warranty Period. as a Result of this we have to Drive Default Vehicle and Maruti is Responsible for this. After the last Visit we Drive the Car for 15 days or 800 kms but Still its Condition is Same as it was Earlier like Noise in the Engine, Noise in Egr, Engine Missing and Consume Engine oil which Reaches Half Mark of the Dipistic/Gauge while Checking .There are other Problems about which we Complained about 50 times. Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji Admiited that there are Many Faults in the Vehicle but we are Helpless and we are Under Presure from the Company because of our Jobs thats why we Could not send your Vehicle to R&D or Service Department for checking at MSIL Factory. After Knowing all this we Think that Workshop/Vehicle Checking Staff (Seniors & Juniors) do not give Actual Reports to us but they give us Remarks Based on the Past Reports because Past Reports is also of the Maruti Authorised/Own Workshops. We Also Think that Alongwith Maruti Seniors there are Manufacturers who pose Pressure on you? they are Illegaly / Defective parts Supply by Maufacturers who are Defended by Some Seniors. also We Come to Know by Someone that According to jd power/ A+ /A* dates will be closed on 31 august. and this is all drama to check our car because we lodged compalint earlier. they also told us that After this we Cannot get the Benefits of Warranty because they Give us the Same Remark as they Earlier gave us . We Requesting you that get Check our Car from the Honest Staff in the R&D and Service Department /Technical Department because we Respect Maruti and Some Seniors of Maruti.We want to raise our voice about Defects in the Vehicle to the Senior Staff and Expect that Maruti will HELP us as they Helped us Earlier. because our Car is Defective We only can seek help from you because Maruti has Good Name in Customer Service,its motive Good Service and Customer Always Right. Its a Humble request to you to Repair our Vehicle and Expects that Maruti and its Senior Staff will Concentrate on the Actual Positioin of the Car Rather than on the Past Position and will not Come in any Pressure because Junior and Senior Staff Admitted that there are Faults in the Car. I Also Check the Vehicle so many tome in MSSD,MSM(BOTH), but no Result only Remark given to the bill vehicle check found ok .I Request tp you & all MSIL Sr.Staff my Vehicle is not ok condition vehicle is faulty ,please check the Vehicle MSIL R&D or SERVICE DEPARTMENT TEAM at MSIL GURGAON,If you want i drop the vehicle for checking in MSIL GURGAON ,So Kindly Help us and rectify the Vehicle Problems, because Apporx 50+ times check the Vehicle in MSSD/MSM (BOTH) Places they are given a remark on bill vehicle check found ok but so many Problems in Vehicle.Please Rectify the Problems of the Vehicle. Which is Indeed Regrettable and Highly Unbusiness like but any MSIL Autorized Workshop was Dereliction of Dutyand Failure to Rectify the same I am Suffered Losses/Incurred also Unbearable Expenses Now ,as I have Brought the fact in front of you .Also I Request to Many Time for This Complaints at MSIL Authoriesd Workshop. This is not the Good Customer Service ,we are not Satisfied with this at all. We Respect the Maruti as A Customer. I know your Company is well known for the QUALITY AND RELIABILITY of its goods & services,so I have no hasitation in writing to you but i very DISSATISFIED with the VEHICLE and SERVICES.Still same above Mentioned Problems Running in my vehicle Kindly HELP me out from These and Advise us what we should do in this Metter ? That the Vehicle is Having Noise and Some Complints /Defect from the date of Purchase(is a Manufacturing faults ?). If it’s a new car and still under warranty, why are we facing these problems? Is it the technical fault or manufacturing fault? What guaranty I have that I wont face this problem again in the future? If something major would have happened to the car our lives would have been lost. Who will be responsible for this? What is the solution for this or what advice you have for us regarding this fault? We Previously also lodged many Compalint to the Maruti Against this but we Havent get any reply and Heard of any Action Against this.It is Therefore Requested that Please take Serious Actions Against this as soon as Possible and Make Efforts to get My Car Repair.i also request you to take Immediate Actions to Repair my car also take surprise visits or Vigilence checking to Improve the Working of the company/System so that Maruti will not Loose its Valuable Customers. AND Sub: Separate Appointment Respected Sir, Before putting up my Request I would like to Appries with few facts for your kind Consideration :- With Due Respect I MANOHAR LAL (SENIOR CITIZEN), I have Purchased Maruti Eeco 5str. Cng Ac Htr , Againt Purchase Order No----, Reg.no.-DL 1C N 4075-Chassis no.-230761--,Dtd -04/10/11-- from M/s-RANA MOTORS-- New Delhi. Maruti Name is a well known Brand Name in the Automobile Market. People like you plays a Significant role in the Development of the Maruti because of which Maruti Stands at First Rank for the Thirteen Time. But there are also its Rivals who works in your Organisation . as a loyal Customer of Maruti ,I would like to Inform you about the same people.some Employees of Maruti Authorised Dealers /Workshop Harsash and Misbehave with their Customers . Which is Indeed Regrettable and Highly Unbusiness like but any MSIL Autorized Workshop was Dereliction of Dutyand Failure to Rectify the same I am Suffered Losses/Incurred also Unbearable Expenses This is not the Good Customer Service ,we are not Satisfied with this at all. We Respect the Maruti as A Customer. I know your Company is well known for the QUALITY AND RELIABILITY of its goods & services,so I have no hasitation in writing to you but I very DISSATISFIED with the VEHICLE and SERVICES.Still same above Mentioned Problems Running in my vehicle Now ,as I have Brought the fact in front of you. Kindly HELP me out from These and Advise us what we should do in this Matter ? and Just Requesting you for an Separate Appointment about the Disscussion the Problem occured in Maruti Suzuki India Limited ,Dealers/Authorized Workshop & with About the Vehcle no DL1CN-4075 (eeco). We alayas make you remainders as we don’t have any fear/ hesitation from you.just please take immidiate action regarding the same .....as soon as possible.. This is not a COMPLAINT but IMPORTANT INFORMATION & SEEKING HELP from your end. I Hope you Understand my Problem and take the Action with the Solution as soon as Possible. Thanking you and Waiting for favourable Reply. Please do the Needful. Thanking you, Warm Regards, Manohar lal 9868143489 mmitra086@gmail Naresh mitra 9868213170/9711474808/9990355901 mmipl37@yahoo EX. Technical Advisor,Emp code :0736 Maruti Service Master Okhla, Vehicle no.DL1CN4075 Maruti Eeco cng 5 Seater Ac with Htr. Chassis no.230761,Sold Date 04/10/2011,Km 34200 till date Date—02/09/2013 1-Complaint no. / ID ZEE NEWS -- Z13G3152 31/07/2013 2-ZEE NEWS Complaint no. -- Z13H2213-22/08/13 MSIL Complaint no. - 4392348311--22/08/2013, 3514238464 -- 23/03/2013., 1022401308 -- 28/03/2013 ,9187424258--21/03/13 Complaints-India Complaint no. -- 46837-- 2013-03-01 NOTE -- My Vehicle last visit Maruti Service Master ,G T k ,Delhi . Job card no. JC-13013084 ,Dated on 3/8/2013 to 4/8/2013 Checked by Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji ,And Juniors Staff. WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE . WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE . Date 08/09/2013 To , Management - Maruti Suzuki India Name Designation R C Bhargava Chairman Kazuhiko Ayabe Director Davinder Singh Brar Director Kinji Saito Director Kenichi Ayukawa Managing Director & CEO Toshiaki Hasuike Managing Director Name Designation Keiichi Asai Director Pallavi Shroff Director O Suzuki Director Amal Ganguli Director R P Singh Ind. Non-Executive Director Maruti Suzuki India Limited (MSIL) Japan,Gurgaon ,Vasantkunj, Naraina, Okhla, Jahangir puri. Sub:-- 1-- WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE. 2-- NEGLIGENT , UNPROFESSIONAL, IRRESSPONSIBLE with CALCULTED MANNER TRIED TO CHEAT. 3-- Separate Appointment 4-- Kindly HELP me out from These and Advise us what we should do in this Metter ? Respected Sir / Madam, Dispite all my Pleadings the Defect/Problems in the Vehicle was till date not Rectifyed After aprox 50+ Times, No Satisfactory Answer was Given to me.Even I Left My Vehicle for ( 2) to (4) Days in Workshop. This is a NEGLIGENT , UNPROFESSIONAL AND IRRESSPONSIBLE by your end. I have GIVEN OF YOU MORE THAN OPPORTUNTIES RATHER THEN EXPECTED BY ANY GENUINE PERSON. MORE IMPORTANTLY,IT SEEMS THAT YOU NIN A QUITE WELL CALCULTED MANNER TRIED TO CHEAT. This is not the Good Customer Service ,we are not Satisfied with this at all. We Respect the Maruti as A Customer. I know your Company is well known for the QUALITY AND RELIABILITY of its goods & services,so I have no hasitation in writing to you but i very DISSATISFIED with the VEHICLE and SERVICES.Still same above Mentioned Problems Running in my vehicle . Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji Admiited that there are Many Faults in the Vehicle but we are Helpless and we are Under Presure from the Company because of our Jobs thats why we Could not send your Vehicle to R&D or Service Department for checking at MSIL Factory. After Knowing all this we Think that Workshop/Vehicle Checking Staff (Seniors & Juniors) do not give Actual Reports to us but they give us Remarks Based on the Past Reports because Past Reports is also of the Maruti Authorised/Own Workshops. We Also Think that Alongwith Maruti Seniors there are Manufacturers who pose Pressure on you? they are Illegaly / Defective parts Supply by Maufacturers who are Defended by Some Seniors. also We Come to Know by Someone that According to jd power/ A+ /A* dates will be closed on 31 august. and this is all drama to check our car because we lodged compalint earlier. they also told us that After this we Cannot get the Benefits of Warranty because they Give us the Same Remark as they Earlier gave us . We Requesting you that get Check our Car from the Honest Staff in the R&D and Service Department /Technical Department because we Respect Maruti and Some Seniors of Maruti.We want to raise our voice about Defects in the Vehicle to the Senior Staff and Expect that Maruti will HELP us as they Helped us Earlier. because our Car is Defective We only can seek help from you because Maruti has Good Name in Customer Service,its motive Good Service and Customer Always Right. Its a Humble request to you to Repair our Vehicle and Expects that Maruti and its Senior Staff will Concentrate on the Actual Positioin of the Car Rather than on the Past Position and will not Come in any Pressure because Junior and Senior Staff Admitted that there are Faults in the Car. I Also Check the Vehicle so many tome in MSSD,MSM(BOTH), but no Result only Remark given to the bill vehicle check found ok .I Request tp you & all MSIL Sr.Staff my Vehicle is not ok condition vehicle is faulty ,please check the Vehicle MSIL R&D or SERVICE DEPARTMENT TEAM at MSIL GURGAON,If you want i drop the vehicle for checking in MSIL GURGAON ,So Kindly Help us and rectify the Vehicle Problems, because Apporx 50+ times check the Vehicle in MSSD/MSM (BOTH) Places they are given a remark on bill vehicle check found ok but so many Problems in Vehicle.Please Rectify the Problems of the Vehicle. Which is Indeed Regrettable and Highly Unbusiness like but any MSIL Autorized Workshop was Dereliction of Dutyand Failure to Rectify the same I am Suffered Losses/Incurred also Unbearable Expenses Now ,as I have Brought the fact in front of you .Also I Request to Many Time for This Complaints at MSIL Authoriesd Workshop. Kindly HELP me out from These and Advise us what we should do in this Metter ? That the Vehicle is Having Noise and Some Complints /Defect from the date of Purchase(is a Manufacturing faults ?). If it’s a new car and still under warranty, why are we facing these problems? Is it the technical fault or manufacturing fault? What guaranty I have that I wont face this problem again in the future? If something major would have happened to the car our lives would have been lost. Who will be responsible for this? What is the solution for this or what advice you have for us regarding this fault? We Previously also lodged many Compalint to the Maruti Against this but we Havent get any reply and Heard of any Action Against this.It is Therefore Requested that Please take Serious Actions Against this as soon as Possible and Make Efforts to get My Car Repair.i also request you to take Immediate Actions to Repair my car also take surprise visits or Vigilence checking to Improve the Working of the company/System so that Maruti will not Loose its Valuable Customers. Just Requesting you for an Separate Appointment about the Disscussion the Problem occured in Maruti Suzuki India Limited ,Dealers/Authorized Workshop & with About the Vehcle no DL1CN-4075 (eeco). We alayas make you remainders as we don’t have any fear/ hesitation from you.just please take immidiate action regarding the same .....as soon as possible.. I Hope you Understand my Problem and take the Action with the Solution as soon as Possible. Thanking you and Waiting for favourable Reply. Please do the Needful. Thanking you, Warm Regards, Manohar lal 9868143489 mmitra086@gmail Naresh mitra 9868213170/9711474808/9990355901 mmipl37@yahoo EX. Technical Advisor,Emp code :0736 Maruti Service Master Okhla, Vehicle no.DL1CN4075 Maruti Eeco cng 5 Seater Ac with Htr. Chassis no.230761,Sold Date 04/10/2011,Km 34600 till date Date—05/09/2013 NOTE -- My Vehicle last visit Maruti Service Master ,G T k ,Delhi . Job card no. JC-13013084 ,Dated on 3/8/2013 to 4/8/2013 Checked by Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji ,And Juniors Staff. After fiffteen days and approx 800km ------------------------------------------------------- ---------WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE . Only massage to me by mail or fb your vehicle is found ok and Maruti Suzuki - Way of Life We understand your concern Mahesh, but your patience is equally important. Request you to lend your cooperation while we look further into the matter and try to resolve it at the earliest possible. omly this msge,but no solution provid by maruti company . this is not agood customer service,this is a cheat or beavcuff banana & only aaswassan dena . i drive the faulty vehicle ,so responceable maruti company. We reqvested to all msil staff snr or jnr check my vehicle R&D section by HONEST staff or another any technical person another company if possibale ? We 100 %sure DL1CN4075 EECO is faulty. from: Manohar Lal to: ATM Queue , [email protected], "Swati Aggarwal [CS & Astt Gn. Mgr (HR & A)] - HO" , [email protected], [email protected], [email protected], [email protected], [email protected], customercare.gtk@maruti-msm, "msm.okhla@maruti-msm" , [email protected], [email protected], "J.D. Power" , feedback , [email protected], [email protected], g/e/[email protected], "[email protected]" , hr@maruti-msm, [email protected], [email protected], [email protected], [email protected], M Mittra , [email protected], mmipl37@yahoo, "pankaj.narula" , [email protected], [email protected], [email protected], [email protected], pv.mehta@maruti-msm, [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], "vm.chawla@maruti-msm" , [email protected], [email protected], works.gtk@maruti-msm, "works@maruti-msm" , [email protected], [email protected] [email protected] einward.ris@karvy [email protected] [email protected], [email protected],[email protected], [email protected], [email protected],[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] [email protected] [email protected] date: Thu, Sep 5, 2013 at 7:21 PM subject: 1-- WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE. 2-- NEGLIGENT , UNPROFESSIONAL, IRRESSPONSIBLE with CALCULTED MANNER TRIED TO CHEAT. 3-- Separate Appointment 4-- Kindly HELP me out from These and Advise us what we should do in this Metter ? mailed-by: gmail
Posted on: Wed, 11 Sep 2013 15:15:24 +0000
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