Urgent Required L1 Command Center, Location: Noida / Chennai, Experience; Min 06 Month. 1. PURPOSE OF THE JOB: • Strong verbal and written communication skills Basic knowledge of (MAN DATE). • Able to handling Global Customers. • Should he ready m work in 24X7 environments. • Candidates from Data Center Monitoring background will he preferred or trainable resource. • Basic Knowledge of Unix/Windows/Back up Tool will help for nm level support In few projects. It is not mandatory that you will troubleshoot each and every alert. • SPOC for each and every business critical issue. • Event monitoring and co-relation skills • Good knowledge of IM/PM/CM etc (Preferred). • Coordinate and manage relationships with vendors and support staff. • Responsible for manage daily/weekly/monthly performance report. • Outage (Sevi) handling, • Run time acknowledgement and ownership of lT infrastructure alerts. • Quickly address the critical alerts and follow up with respective team till the resolution. • Work as a central point of contact for all technical support teams and provide up to date information for ongoing incident/alerts. • Handle L1 troubleshooting diagnose the issue and try to resolve alerts at your end to balance work load of L2.Technical support team. (in few Project Customer will not allow this) • Keep a crack on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines. • Will he working on Server Monitoring, Hardware Monitoring, Network Monitoring, Backup Monitoring, Batch lob [job Scheduler], Remedy rtc These are the standard tools we use for DC Monitoring. 2. PRINCIPAL ACCOUNTABILITIES: • 100 % adherence to SLA timelines • 100 % acknowledgement to emails addressed to you/your team. • Zero tolerance for not following SOPs, KPI,KOP,SLA ETC AS par the documentation. 3. DIMENSIONS: • Personal dedication to providing high quality, superior service at all timer. Ability or fnish what is started is a must. • Ability to integrate as a cross functional team player in a fast placed environment where all information is share • Ability to learn new information quickly and willingness to do so at all times. • Ability to work flexible hour from time to time to cover for other Support Group staff. 4. COMPETENCIES: • SOP adherence • SLA adherence • Responsiveness • Teamwork • Concern for Order and Quality 5. KEY BUSINESS CHALLENGES: • Meet or exceed current client and team SLA • Keep up-too-date on new technologies and end customer technologies • Keep customer satisfaction high • Reduce downtime • Avoid duplication of incident tickets. If interested , kindly upload Cv rozgaarexpress Or Call : 9313157070
Posted on: Fri, 05 Jul 2013 09:00:25 +0000
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