Urgent Requirement on: CUSTOMER SERVICE IN INTERNATIONAL Any graduate degree or equivalent with a strong academic record • Previous experience in a customer service role on Voice / Email / Chat channel • Active user of Internet and online applications. • Demonstrated capacity for critical thinking and analysis. • Strong attention to detail. • Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment • Demonstrated proficiency with written English and with neutral English accent • Must be able to work on a flexible schedule (including weekend shift ) • Technologically capable: have had experience troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets) • Effective probing skills and analyzing / understanding skills • Problem solving skills with customer centric approach • Location:Hyderabad • Exp-1-3 yrs JOB SPECIFICATION : • Respond to customer inquiries and problem escalations • Provide phone support for data collection to enable Recovery of email account for end user. • Maintain a thorough understanding of process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement For contact: Redband Pvt Ltd #303,3rd floor, Ramachandra nivas Vengalrao nagar Landmark: Near sr nagar signals, opp . to SBH bank, Phone: 9966907076
Posted on: Tue, 21 Oct 2014 11:22:09 +0000
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