We apologize to the families who had to wait in long line at yesterdays registration. We’re glad so many families are excited about the start of school and we are disappointed we were not able to move people through the process more quickly. We know it was frustrating for many people and we know we have to serve these families better. In the short term, we have shifted some staff around for today and Wednesday to hopefully make the lines move more quickly. Because the paperwork for so many families was processed on Monday, we are not expecting lines to be as long these next two days. Our staff will continue to do their best to help families in the most efficient and comprehensive way possible. These registration days were set up in a central location as a response to families who had students at more than one school. Many of those families had to wait in lines at multiple schools. In response to the request of parents, we opened up these three days dedicated to registering as many students as possible. Last year, we divided registration into new and returning students but found that families came on either day, so we opened it up to all families on all three days this year. We will again re-evaluate the process. Long term, we want to give more parents the opportunity to register online. We are grateful to the parents who waited in long lines and we are committed to continuing to improve our processes for registering more than 14,000 students.
Posted on: Tue, 12 Aug 2014 15:39:50 +0000
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