We’re all well aware of the fact that marketing is shifting from a landscape where marketers can utilize mass media to speak at consumers, to one where marketers are simply part of the crowd themselves. The bullhorn of radio, television, print and other one-way interruptive marketing approaches are quickly losing efficacy. So how do you get your brand noticed? A recent article by Mitch Joel argues that brands must publish more content, that the old standbys of frequency and repetition that worked so well in decades past are still worthwhile today. Truth be told, he’s right. Publishing more content, even if the content isn’t viral or noteworthy, can be a great way to maintain or even grow existing large audiences. But what if your brand or company doesn’t have an active audience of avid content consumers already? In this case, piles of mediocre content certainly won’t do the trick. If you don’t already have a large built-in audience, you must attract them from elsewhere. Viral marketing is hands-down one of the best ways to do this.... So how do you create content that people will share? Step 1: Write a compelling title Your title is what attracts new viewers. The more people you can get to consume your content, the more chances you have for getting people to share it. If you can’t get the initial click, your content is dead in the water. Step 2: Use strong emotional drivers to make people care and share As Thales Texeira noted, it is important to create maximal emotional excitement quickly. Hit them hard and fast with strong emotions, but remember to keep the branding to a minimum. Heavy use of branding can cause many viewers to disregard the content as spammy or salesy, resulting in loss of interest, abandonment, or even backlash. When your content is in video form, be sure to give people an emotional roller coaster. This should be done by “pulsing” the emotionally heavy hitting points in your content with breaks or gaps. It is helpful to think of it as “cleansing of the emotional palate.” By creating contrast between the high levels of emotionality and areas of less emotional activation, the audience won’t find themselves becoming bored, satiated, or overwhelmed with too much of the same. Step 3: Create content the strikes the correct emotional chords While there is a good deal of evidence to suggest that strong emotions are key to viral sharing, there are a scarce few that indicate which emotions work best. To this end, one of the best ways we’ve found to understand the emotional drivers of viral content is to map the emotions activated by some of the Internet’s most viral content. In order to understand the best emotional drivers to use in the content we create, we looked at 30 of the top 100 images of the year from imgur as voted on Reddit (one of the top sharing sites in the world). We then surveyed 60 viewers to find out which emotions each image activated for them. We used Robert Plutchik’s comprehensive Wheel of Emotion as our categorization. What we found was compelling: 1. Negative emotions were less commonly found in highly viral content than positive emotions, but viral success was still possible when negative emotion also evoked anticipation and surprise. 2. Certain specific emotions were extremely common in highly viral content, while others were extremely uncommon. Emotions that fit into the surprise and anticipation segments of Plutchik’s wheel were overwhelmingly represented. Specifically: Curiosity Amazement Interest Astonishment Uncertainty 3. The emotion of admiration was very commonly found in highly shared content, an unexpected result.... Lesson 2: Tie Your Brand to an Emotional Message If strong emotional activation is the key to viral success, how can brands best craft highly emotional messages with their content? First, think carefully about how your company, product or service is related to a topic or topics that taps into deep-seated human emotions within your target demographic. The goal is to find the link to an issue that plagues your consumers and relates directly or even tangentially to your brand or product. At the same time, you must make sure that the topic you choose also positively reflects the position of your brand. Using the example of the Dove Face Sketch campaign mentioned above, it is clear that its viral success was the result of its ability to tap into a deep emotional reaction to commonly felt feelings of inadequacy and low self esteem. Dove created a positive emotional reaction by creating solidarity through their campaign. Their content delivered the message “Many women don’t see themselves for how pretty they really are — let’s change that.” Dove’s content engaged strong emotions – even difficult emotions – but managed to win by presenting a more important overarching idea. Lesson 3: Consider the Public Good Consider that one of the best ways to create an emotionally compelling piece of viral content that also works well with your brand is to tie your brand to a message for the public good. Brainstorm how your brand might be able to create content that does a public good or that creates awareness, but at the same time activates strong emotional drivers. One excellent recent example was a highly emotionally evocative video campaign from AT&T created to drive awareness for the dangers of texting and driving. AT&T hired famed filmmaker Werner Herzog. The short film has been viewed more than two million times. Another example comes from a viral ad made for the Metro Trains rail service in Australia. The campaign, titled “Dumb Ways to Die” has created massive awareness through an unexpected, funny, and emotionally jarring video. Since it’s launch, the video has been seen by more than 56 million people. (You can read more about it here.) To be sure, we are entering an era of marketing that is much more ambiguous, subtle, and not nearly as heavy-handed as it has been in the past. The good news is that there is ample opportunity for those who understand that engaging with audience means touching their hearts and contributing tangibly to their world. Marketers are no longer in charge of what people see. If you want to get people’s attention, contribute something worthy of consumers’ time and emotional investment.
Posted on: Thu, 24 Oct 2013 13:33:10 +0000
Trending Topics
Recently Viewed Topics
© 2015