When a guest shows up at your front desk and wants to know the - TopicsExpress

When a guest shows up at your front desk and wants to know the name of one of our Room Attendants, he goes on to describe her, then I hear the front desk tell him who she was and he now wants to see her! ALARM MODE. I hear this from my office, so I come out and ask if there is a problem and he says: Are you the manager? Then proceeds to tell me that this employee was SO nice to him and his wife yesterday, she helped them to their room and this morning she remembered them and spoke to them. so he would like to thank her in person! WOW OK no problem lets locate Tequiela and bring her to the lobby! They hugged, he thanked her, gave her an envelope and she is still smiling at the end of her shift! Way to go Team....Count on Me! priceless............

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