Why Businesses are Outsourcing Call Centers to the Philippines Filipino Call Center Agents Globalization has brought about trends that many businesses turn to for their strategic and competitive processes. One of the most strategic business trends that many companies turned to for reduced costs and competitiveness is call center outsourcing. So what does call center outsourcing mean? Outsourced call centers or contact centers are a group of individuals handling a large volume of calls for the company. Call center employees or contact center staff are usually known as call center agents, telemarketers, customer service representatives (CSR), customer support, customer service and the like. They could either take in inbound calls for customer queries or call customers and prospective clients as outbound telemarketers for a telemarketing company. Call center and contact center agents may also be tasked for directory assistance, to generating leads for finance and mortgaging companies; and these calls come from foreign based mother companies. Call centers are the most common form of Business Process Outsourcing or BPO companies in the Philippines. Of course, there are pros and cons and yet outsourcing call center agents has numerous benefits for small and medium scale businesses that would help the growth of their business by achieving short and long term goals. Many developing countries such as Philippines, India and places in South America are the most common destinations for low-cost outsourcing. But from these outsource locations, companies top choice would be the Philippines. And the reason why Filipinos are considered as the best choice is because of savings on labor costs. The primary reason for outsourcing is to cut labor costs and seek affordable yet talented offshore staff. Isn’t it relieving to pay offshore outsourced staff only 30% of your actual local staff? Filipino Call Center Agents Philippine CallCenter For Filipino outsourced staff, on the other hand, the advantage of being contracted as an offshore call center agent or a telemarketer is much, much better than floating around a huge labor market with very limited job opportunities in their country. The wide gap in salaries between developed and developing countries give both the offshore employers and the call center agents or telemarketers a win-win advantage. Filipino offshore contact center agents are getting decent pay, while offshore employees get big savings on quality results. Filipinos are also highly educated, internet savvy and have high interest on technology. You can now even hire Filipino call center agents, contact center staff, customer support and telemarketers who are home-based or are providing call center services straight from their homes. This now makes call center management easier for most companies especially for the small businesses who really don’t need a building full of call center and contact center agents or telemarketers. When you decide to hire home-based Filipinos, you won’t find it hard to find Filipino professionals who have: Confidence in speaking and understanding English. A working computer with a reliable broadband service. A quiet and private room to work from. Pride and commitment for home-based jobs. A set of skills to meet the employer’s level of expectations. Philippines has a steady pool of professionals and as BPO leverage to greater heights so as the global demand for skilled workers. And with technology providing tools for productivity, managing your outsourced staff is a breeze.
Posted on: Sun, 28 Dec 2014 01:18:24 +0000
Trending Topics
Recently Viewed Topics
© 2015