cant believe how piss poor Filinvest really are... received a phone call from them yesterday wanting to resolve the issue of stealing 2 3 million pesos (if I include property increase would be double this0 .... not wanting begging for one last chance I was asked to send my request for repaying the amount by email ...this is my reply... To whom it May concern Further to your telephone conversation today on the 17th March 2014 requesting me to meet with your Area Manager, as I mentioned on the phone I see no point in wasting any more of my valuable time to discuss something I have been trying to do since November 2013. I am leaving for the USA at the end of the week and will not be returning to the Philippines anytime within the next 2 years. I was asked by Filinvest to formally request the return of the TWO MILLION THREE HUNDRED PESOS (P2,3000,000.00) that I have paid to you, I fully understand you will have administration cost and most companies worldwide charge between 10-15%, I have no objection to you charging me 15% which would amount to THREE HUNDRED AND FORTY FIVE THOUSAND PESOS (P345,000.00) which would mean a return to me the sum of ONE MILLION NINE HUNDRED AND FIFTY FIVE THOUSAND PESOS (P 1,955,000.00) This should be a simple email to answer within 24 hours as the outcome will be a simple YES or NO…. I have already been told twice by Grace S Fuentes this would be discussed at a meeting at the end of December and again at your award ceremony at the end of January, so your senior management team should be fully aware of this situation unless as I mentioned in my email this was just a lie. Kind Regards Tony this is the reply I received not 10 minutes ago... and to say it proves how piss poor this company is.... Dear Mr. Tony, This is to confirm receipt of your email. We have read the email thread below Sir, regarding your complaint and the request for refund. However, we would like to know first for the full name of the principal buyer, your contract number and the property you had purchased. Kindly give us ample time to validate your concern Sir, since this was the first time that you had sent an email to Service Desk. Once we have verified your account to our system, we will automatically endorsed this to our Account Representative for further investigation. Kindly give us an ample time to address your concern Sir. We will waiting for your response on this matter. For the meantime, we ask for your anticipated patience. Make sure to always advise us on your recent contact details should there be any changes in your billing/mailing address and contact information so we can contact you immediately in case we have concerns regarding your account. Thank you and should you have other concerns, please feel free to e-mail us at [email protected] or call our hotline number (+632) 588-1688 Mondays through Fridays from 8:00AM to 5:00PM (+8 GMT). Sincerely yours, LYKA MARASIGAN 2ND Floor, Filinvest Building 79 EDSA, Highway Hills (near Boni MRT station) Mandaluyong City Customer Hot Line : (02)588-168 should this piss poor company not know the basics Like · · Promote · Share.
Posted on: Tue, 18 Mar 2014 15:00:01 +0000
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