my philstar column today - the call center association people told me that they are aware of the serious manpower problem. They also reassured me that they have training programs to help their members get the manpower they require. Best of all, the association will roll out their training modules to colleges and training institutes, like STI and Informatics. Thus, those who invest hard earned money to learn skills from these schools are sure to get a job after completing the courses. The call center industry must work closely with schools and training institutions. It isn’t just technical skills that prospective call center agents must learn. Basic English, spoken and written, is essential. Our schools must do a better job of teaching English language skills. There must also be ambition to move up from the ordinary voice call centers to those offering higher value added services. But how can we move up if we don’t even have basic skills? This is where DepEd, CHED, TESDA and schools like STI should all work together to produce those skills.
Posted on: Mon, 18 Aug 2014 06:21:15 +0000
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