Associate Voice ( Non Technical)Date of posting:19 Aug Eligibility :Any Graduate, BCA, BSc, Diploma Location :Navi Mumbai Job Category :BPO, BSc/BCA/BCM,Diploma Last Date :07 Sep 2013 Job Type :Full Time Hiring Process :Face to Face Interview Job Details Eligibility : *.Any Graduate / Diploma/ BSc/ BCA/ B.Com candidates from 2011/ 2012/ 2013 batches . *.Candidates having6 months of International Call Center Experienceis preferred . *.Even Freshers with very good communication skills can also Apply . Job Responsibilities : *.Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data . *.Demonstrate strong work ethics by maintaining confidentiality of information. *.Answer client calls and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers. *.Log Customer calls. *.Provide first level support on medical insurance related queries using documented procedures. *.Identify and provide input on unique or recurring customer problems. *.Ensure proper escalation procedures. *.Ability to learn and apply detailed procedures. *.Working effectively as a team member and facilitate cooperative environment. Requirements : *.Good English communication Skills. *.Willing to work with all parameters. *.Should be willing to work in 24X7 Rotational Shifts. Skills Required : *.Excellent keyboard skills especially with the number keypad. *.Ability to use the phone system. *.Customer Service Skills. *.Knowledge of Products. *.Knowledge of Procedures. *.Familiarity with the computer basics. Keyboarding skills. *.Good logical and analytical reasoning. Desired Profile : *.Experience in the health care processing is preferred. *.Excellent written & spoken communication. *.Basic knowledge of Computers. Note :Transport will be providedby the company Salary Range :INR 1.70 lacs + Incentives ( upto 1.14 lacs ) Benefits :Transport will be provided by the company + Otherfacilities (Gymnasium 24X7, Medical Inspection Room 24X7, Concierge Desk 24X7, Tax Consultant 24X7, Economized Cafeteria 24X7, Dry Pantries with Tea/Coffee/water, Dispensers on Each Floor 24X7 and Strict Security force 24X7).
Posted on: Mon, 02 Sep 2013 06:29:55 +0000
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