COUNTRY: SOUTH AFRICA EMPLOYER: BARCLAYS POSITION: Branch Manager Job Number: 00134909 Primary Location :ZA-GT-Johannesburg Job Type :Permanent/Regular Deadline :28 Nov 2013 Description Job purpose To lead a Category 1, 2 or 3 Retail branch in driving and delivering exceptional Retail business performance, through the provision of excellent sales and service management, influential leadership, team development and achievement of operational excellence. Key Responsibilities • Agree targets and take accountability for the overall achievement of Retail performance objectives for the branch • Active involvement and accountability for making purchase or refund business decisions within set limits • Use own discretion to waive certain account opening or loan application credit criteria • Ensure compliance with operations risk and rigour requirements • Audit and conduct regular quality checks on all processes • Take ownership of the query or complaint resolution process • Undertake root cause analysis of Customer satisfaction measure results and create action plans • Ensure all customer contact points in the branch, including equipment are of the highest quality service standard • Drive the Sales Performance of the Branch • Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings • Ensure that merchandising materials are displayed in accordance with guidelines • Provide regular feedback on sales performance • Provide feedback on the performance or service delivery of external service providers to the RM and head office sourcing • Identify requirements for IT changes, create change requests and liaise with IT for implementation • Provide cover for Branch Managers at other outlets when required • Provide input into the Regional Leadership Forum (RLF) and Branch Leadership Forum (BLF) and strategic plan for Retail • Ensure satisfactory service delivery and equal distribution of workloads in the teams • Manage cost within approved budget • Ensure compliance to Absa policies, legislation and regulations and that all staff compliance training and attestations are in place • Review and update the branch organisation structure and role profiles regularly • Ensure that Code of Good Practice (CoGP) targets are met for the branch • Perform people management functions, including but not limited to: o workforce and recruitment demand planning o recruitment o talent management and succession planning o mentoring and coaching o management of discipline and grievances o performance development o reward and recognition management o training and development General The appointment will be made in line with the Absa Employment Equity strategy Essential/Basic Qualifications • A Full NQF level 5 or higher qualification, recognised by the Financial Services Board (FSB) for FAIS positions • Completed RE1 level 1 regulatory examinations, required by the FSB for all individuals in the Financial Services Sector • One year under supervision in a FAIS position completed • At least five years working experience in a bank • At least two years’ experience in managing a bank branch or a business • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet • No criminal record Preferred Qualifications • B Degree or higher qualification in Commerce, Banking or Business Administration • Retail bank work experience • Two years’ experience in managing a customer service or teller department in a bank • One year experience in a bank branch administration/operations department • Two years’ experience in selling general banking products • Pass mark of 60% or higher for Accounting in Grade 12 • Pass mark of 50% or higher for Mathematics and/or Economics and/or Business Studies in Grade 12 • Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status For more information about Barclays visit barclays To apply click here https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB&searchExpanded=false&organization=122501430233 and enter the Job Number in the field than enter to apply on vacancy.
Posted on: Sun, 17 Nov 2013 23:41:46 +0000
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