CUSTOMER SERVICE POSITION in Growing Insurance Agency $13.00-$16.00/hr (Central San Diego) compensation: $13.00-$16.00/hr plus bonuses CUSTOMER SERVICE POSITION WANTED FT in Growing Insurance Agency Successful, thriving multi-lines Insurance Agency is seeking self-motivated professionals to fill Administrative Assistant / Customer Service Representative position. We have a need for a Full time (40 hrs a week) Administrative Assistant / Customer Service Representative. Candidate hired will have a great opportunity to begin and grow with one of San Diegos fastest growing Insurance Agency with the #1 Property & Casualty Insurance Company in California * Candidate will work closely with Agency Manager in various tasks as well as maintain and grow relationship with existing clients. * Bonuses paid based off of performance. * College Graduate a strong plus. * Medical/Dental/Vision Health Benefits provided once qualified. * Need to be a strong communicator. * No prior Insurance Experience Required but strong plus. * In-House Training provided. * Bilingual a STRONG plus. * Must Be or willing to Get Insurance Licensed. * Starting at $13.00-$16.00/hr plus bonuses * Advancement opportunity available based off of performance. Candidates must have a positive attitude, self motivated, strong customer service skills, a willingness to learn, and professionals who are looking for a career position. Interested candidates must reply with attached resume. Replies without resumes will not be considered. Summary Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the companys products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service Representatives will analyze, clarify, and resolve policy and account-related questions. Core job duties include (but are not limited to): *Must be/or be willing to get insurance licensed *Determine customer requirements and expectations in order to help the customer identify specific products and solutions *Solicit, sell and negotiate new business policies *Review renewal business and identify appropriate follow-up action based on degree of change *Cross-sell/up-sell products to existing customers *Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken *Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers needs *Perform risk analysis and field underwriting *Client/Claims liaison *Refer unresolved customer grievances or complex customer interactions to senior team member *Implement/adhere to company and Agency guidelines *General customer service duties as presented *Performs other duties as assigned Core competencies Business Results: Able to meet individual performance metrics and goals Multi-tasking: Able to successfully juggle multiple priorities at any given time Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions Communication: Possess outstanding written and verbal communication skills Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines Teamwork: Accept feedback when offered and work well with others Problem solving: Able to research and identify timely solutions to customer-related problems Preferred skills and abilities * Four-year college degree highly preferred. High school diploma or equivalent required. * Previous customer service experience highly preferred. Ideal candidate will have basic * PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, and strong verbal and written communication skills. Please email resumes to: Tareqp@gmail Submissions without resumes will not be considered. Thank you.
Posted on: Sun, 27 Apr 2014 02:25:59 +0000
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