If you are going to lead well, you have to get proficient in the use of these sentences. And, I’ll tell you a little secret: most leaders aren’t good at these, and it’s costing them—big time! Many otherwise well-spoken people seem to have great difficulty in spitting these four sentences out. They hem and haw. They stutter. They may get something close to these out, but they have a hard time slowly and deliberately saying these four simple sentences. Sentence #1: I am sorry. Sentence #2: I know that hurt. Sentence #3: I was wrong. Sentence #4: Will you please forgive me? Caution: you must avoid using the words if and but. For example: “I’m sorry if I offended you.” “I’m sorry, but I think you misunderstood what I was saying.” “I’m sorry, but I was only reacting to something you said.”
Posted on: Wed, 26 Mar 2014 14:07:33 +0000
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