Lack of employee training and understanding of the VA procedures - TopicsExpress



          

Lack of employee training and understanding of the VA procedures and standards led to the creation of the unauthorized wait list, Henderson wrote in an email. We are conducting training classes for those employees so that they will better understand how to use the electronic wait list system. Also, all Veterans on that list have been contacted so that we can guarantee they receive the services they deserve. I love the way they cover up cover up cover up and now want to properly train people!
Posted on: Thu, 05 Jun 2014 17:21:08 +0000

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