MEDIANET (Maldives) signal cuts out. Obviously, despite the heavy - TopicsExpress

MEDIANET (Maldives) signal cuts out. Obviously, despite the heavy fees and the ever-present push to buy the new decoder, no UPS. A customer calls to inquire what is going on and a young lady (Calls recorded. Medianet represented by female, first initial I. Name may be disclosed, depending on developments. Call at approx 1439 hrs.) answers. When asked as to what is going on, she comes up with an absolutely nonsensical explanation. Summary: Some customers do not have electricity, therefore other customers may lose signal. When told not to insult customers intelligence with that kind of bull---, loses her cool and simply terminates call instead of dealing with the customer or the issue. Medianet, wake up and get yourself a power backup system. And please, please, retrain your customer service staff to be less rude, less huffy, less full of bull, and more customer-oriented. OWLS (Ogaru Waheeds Language Services) is willing to run a free short single-session on customer complaints handling for established organizations that are strapped for serious training money.

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