#Reposted #Via_BusinessInsider Its important if youre a public speaker should know these 8 irritating speaking habits that can hurt your credibilty. Dressing for success may create a good impression, but people judge your intelligence and credibility based upon what comes out of your mouth. Here are eight verbal habits that immediately mark you as somebody whos either foolish or shifty: 1. Jargon Jargon (aka biz-blab) consists of hijacking normal words and using them in odd ways to make them sound businessy. Example: Were reaching out to our customer advocates to leverage a dialogue on.... While others who speak fluent biz-blab might not take notice or care, everyone else cringes and rolls their eyes. Fix: Use words as theyre defined in the dictionary. Example: Were contacting ourcustomersto discuss.... That way, youll sound more like a professional and less like a cartoon businessperson. 2. Clichés These are those metaphors that havebeen used so frequently that all the juice has been leeched from them. Examples: out-of-the-box thinking or hitting one out of the ballpark. Clichés arent just unoriginal but also reveal a lack of respect for the listener. If you really cared, you wouldnt trot out these creaky phrases.Fix:Avoid metaphors completely or use original ones. If thats too hard, tweak the wording of clichés to make them less cliché-ish. Example: my use of leeched rather thansqueezed in the paragraph above. Worst case, adding proverbial can refresh a cliché with a pinch of irony. Example: out of the proverbial ballpark.3. ProlixityUsing big, impressive sounding words rather than smaller, common ones can leave listeners with the impression that youre pompous and pretentious. Examples: assess strategic options and tactical approaches (i.e. plan) or implement communications infrastructure (i.e. add wireless). Fancy-schmancy wording adds bulk and extracts clarity. Fix: The core problem here is the need to feel as if your business and your activities are more important and impressive than they really are. The fix, therefore, is a big dose of humility. Business is neither rocket science nor brain surgery — it is, in fact, a place where plain talk is both valued and appreciated. 4. Hiccups This is when, uh... you insert a word or sound into a sentence when, like... youre pausing to think, um... exactly what youre going to say. I once heard a guy say um over 100 times in a five minute presentation. By the end, the audience was practically tearing their collective hair out in annoyance.Fix:This one is easy. Simply eliminate the hiccup word and pause instead. When you simply pause in silence, rather than trying to fill the thinking space with the hiccup, you end up sounding wise and like youre choosing your words carefully. You may need to record yourself a few times to break the habit, though. 5. Upticks An uptick turns a statement into a question. The uptick can be a raise of pitch at the end of the sentence or, worse, can be signaled by an actual phrase, like [statement], you know? or [statement], eh? Upticks communicate that youre not confident of your ability to communicate clearly, hence the constant checking. Fix: If youre unsure whether the other person is following your statements, ask a specific question such as Are you following me? or Does that make sense so far? In other words, either ask questions or make statements. Dont try to fudge them together, OK? 6. Weasel Words These are attempts to fool employees by disguising ugly facts as bloodless abstractions. Examples: using development opportunity when you mean drudgery, or saying rightsizing when you mean firing people. Weasel words mark you as a coward whos afraid to face the social stigma of making an unpopular decision. Fix: Show some courage! Youll get more respect and credibility in the long run for telling unpleasant truths than for pleasant-sounding lies. Because — heres the thing — everyone knows anyway and youre not fooling anybody. 7. Fake Apologies This is what people do when they feel socially obligated to apologize but they arent really sorry. Common example: Im sorry if anybody was offended. Such apologies add the insult of blaming the other person for being offended to the injury of the original offense. Fix: Real apologies are like: I apologize for doing Y. I wasnt thinking clearly and I wont do Y again. They come from the heart. If you cant apologize from the heart, dont bother, because youre not really apologizing. 8. Spray and Pray This consists of blurting out a stream of facts or observations before finding out which ones (if any) might actually be of interest to the listener. Probably 95% of all presentations fall into this category but when it happens in conversation it makes you look like a blathering fool. Fix: Always think conversation rather than sales pitch. Ask questions, respond to comments, figure out whats needed, and only then trot out facts and observations that are immediately relevant.
Posted on: Mon, 08 Dec 2014 10:28:18 +0000
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