Return Reason Definitions POSitive Software features a list of return definitions that allows customer returns to be processed quickly and efficiently. Store management may customize the return definitions to meet store policy and to ensure that returned merchandise is properly identified for disposition. While processing a return transaction, POSitive will prompt the cashier to select a reason for the return. Customizing Return Reason Definitions When adding or editing a customer return definition, you type a reason and determine if the item should be immediately returned to stock. 1) Navigate to Customer Returns by pressing the Definitions Lists button on the Maintenance tab 2) From here, you may Add, Edit or Delete return reason definitions 3) While adding or editing a return reason definition, you may toggle the return to stock option. If activated, the item will be returned immediately to stock. Do not activate this option if you want store management to review all return items before returning them to stock Tip: Use the repositioning buttons to arrange the return reason definitions with the most common reason at the top of the list.
Posted on: Mon, 05 May 2014 20:30:00 +0000