ARE YOU ON EE, ORANGE OR T MOBILE? BEST READ THIS AS YOUR BILLS ARE GOING UP New terms and conditions come in to effect for EE customers today Today is March 26th and that means the new terms and conditions come in to effect today for Orange, T-Mobile and EE customers. That means from today the cheating UK mobile network will be able to increase your charges based on RPI (Retail Price Index) instead of the Consumer Price Index or CPI. The old term: 4.3.1 we give you written notice to increase the Charges as a percentage by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices or any other statistical measure of inflation published by any government body authorised to publish measures of inflation from time to time, and published on a date as close as reasonably possible before the date on which we send you written notice The new term: 4.3.1 the increase in the Charges (as a percentage) is equal to or lower than the annual percentage increase in the Retail Price Index (RPI) published by the Office for National Statistics calculated using the most recently published RPI figure before we give you Written Notice under 4.3 What many of you may not know is that RPI has always been higher than CPI as you can see below: Aug 2013 CPI 2.7%; RPI 3.3% Sep 2013 CPI 2.7%; RPI 3.2% Oct 2013 CPI 2.2%; RPI 2.6% Nov 2013 CPI 2.1%; RPI 2.6% Dec 2013 CPI 2.0%; RPI 2.7% Jan 2014 CPI 1.9%; RPI 2.8% So, your bills will be higher than what they would have been. Now this should give you cause to leave your contract penalty free as per this, which is pat of Ofcom guidelines: _Under the Universal Service Directive 2002/22/EC of the European Parliament and of the council 7 March 22002 Chapter IV End User Agreements Article 20 - Contracts, Paragraph 41 customers have the right to withdraw from a contract without penalty upon notice of proposed modifications in the contractual conditions_ EE though are telling customers that asked to be released that they cant because it isnt of material detriment to them. EE are in that case contravening the UTCCRs. Schedule 2, paragraph 1, states that terms may be unfair if they have the object or effect of giving the seller or supplier the right to determine whether the goods or services supplied are in conformity with the contract, or giving him the exclusive right to interpret any term of the contract There are currently lots of customers fighting EE on this and it looks as though some may end up in the courts as EE try and fob customers off. Ofcom are also getting some stick from customers, the regulator seems to lack any real wish to actually regulate EE on these matters. For those who told EE when they received the notification that they didnt want to except them will have their right to cancel decided either by CISAS or the courts. If you didnt question the text or letter than sadly youve still got a chance as in the texts or letters EE didnt say that you may have a right to cancel, again they flouted Ofcom rules by not telling giving you notice. _The Communications Provider shall: (a) give its Subscribers adequate notice not shorter than one month of any modifications likely to be of material detriment to that Subscriber; (b) allow its Subscribers to withdraw from their contract without penalty upon such notice; and (c) at the same time as giving the notice in condition 9.6 (a) above, shall inform the Subscriber of its ability to terminate the contract without penalty if the proposed modification is not acceptable to the Subscriber_ It seems that EE have got a little powerful and seem to be able to direct Ofcom in the way they want things to happen, Ofcom really need to grow a pair and do their job, look after the consumer.
Posted on: Wed, 26 Mar 2014 22:29:35 +0000
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