BOSS MANAGEMENT COURSE(DAY 6) 6. ASSUMPTIONS: Do not assume he knows as much as you do, but assume he can understand; so educate him. You are the expert. You spend all of your time and that of your team on the issue. You live with data, pressure points and levers; your boss does not. He does not know more than you do. Most senior executives are even dangerous when they get involved in making micro-decisions, as their point of reference is often not the current one but rather the situation they knew when they were junior managers. If you need his perspective, it is because it is broader; he has a better sense for inter-relationships with other parts of the organisation. You have two options. * You inundate him with technical stuff he does not understand, hoping that the amount of technical jargon will knock him down and force him to agree with you. It may work, but it may become a barrier in communication leading to lack of trust. * You educate him by simplifying, using easy to understand language, feeding him with articles, examples, best practices, summaries that help him see a perspective. By creating understanding, you relieve tensions; create trust that can lead to better decision-making. To be continued......
Posted on: Fri, 19 Jul 2013 05:17:46 +0000
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