Chinoz was appointed a sales person at a local general dealers - TopicsExpress



          

Chinoz was appointed a sales person at a local general dealers shop. A woman entered and approached him and asked if they had peach jam to which he bluntly replied, out of stock. The woman immediately turned to leave the shop in disgruntlement.The shopkeeper who had been looking on called Chinoz aside and said, When a customer asks for a product that is out of stock, you apologize for its unavailabilijy and then offer other types of the same product. For instance in this case it was Peach jam: offer other types of jam like plum jam, guava jam and so on. 2 days later another customer came in and asked for toilet paper and Chinoz politely replied, am sorry maam, we dont have toilet paper right now but you can try carbon paper, Manilla paper, foil paper or even SAND PAPER!
Posted on: Sat, 30 Aug 2014 09:25:22 +0000

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