Computer Support Specialist: Category : Information Technology Location/City : NJ - Englewood Cliffs Qualifications:Requires 5 or more years of experience working in a medium to large corporation configuring and installing systems running Microsoft Windows XP/Win7 and Macintosh environment MCP certification for Windows 2003/XP/Win7 or demonstrated technical competency equivalent Min 6 months strong customer service experience Ability to troubleshoot issues; ie. Desktop, laptops, printers, etc.; hardware or software related Ability to manage time effectively and set priorities appropriately Able to maintain professional demeanor under stress Ability to work flexible hours and tight deadlines, within a 24/7 environment Ability to lift 50 poundsResponsibilities:Configure, install desktops, laptops, printers, peripherals and software. Hardware and software configurations and setup using our approved Imaging process Installation of PC and MAC operating systems Customize desktop hardware to meet user specifications and site standards Familiarize end users with respect to basic hardware and peripheral device operation Using documentation and computer knowledge analyze and resolve problems relating (but not limited to): Department applications, Operating System (Windows/MACs), Desktop and Laptop hardware, Portable PC hardware and Peripheral hardware Operate effectively in a team environment with both technical and non-technical team members Ability to apply skills in routine, limited difficulty situations. Knowledge of theory or concepts to identify and resolve problems Ability to operate within standard operating procedures Ability to effectively communicate orally and in writing technical information to non-technical audiences Ability to timely escalate issues to Manager in order to meet our set SLA dlvr.it/4kSy38
Posted on: Sat, 18 Jan 2014 17:13:06 +0000
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