Delivery Manager FULL TIME OCS (South East ) We are currently seeking Delivery Managers to support the profitable, efficient and safe delivery of a major Utilities Arboriculture contract throughout South East England. About the role: You’ll take operational responsibility for consenting, organising and planning the safe and efficient delivery of a span cutting programme, ensuring that all works are carried out to excellent standards of safety, compliance and customer satisfaction whilst maintaining the profitability of the contract. Specifically you will: Generate work and take responsibility for ensuring that teams are sufficiently staffed, organised and motivated to deliver works to in line with client, OCS, statutory and budgetary requirements. Build and maintain strong working relationships with the client through constructive and proactive communication. Plan and deliver agreed programmes in line with the Contract Operating Plan and with an emphasis on “right first time”. Work closely with the client and OCS audit teams, developing a full understanding of the client’s needs and closing out actions where required. Support the operation in identifying best working practice and opportunities for innovation. Contribute to the management of service delivery to provide consistently high levels of performance and, where required, take personal (hands-on) responsibility for key client relationships, contract performance, retention and growth. Ensure that Purchase Orders are issued prior to works being undertaken. Ensure that all other contract paperwork is managed efficiently and within contract specifications. Manage sub-contractors proactively ensuring that a “value for money” and complaint service is received. Brief management on operational issues, shortfalls and resolutions. Collate and review management information to ensure the effective running of the business unit. Take a proactive role in the management and review of safe working practices on the contract and ensure legal compliance with all processes. About the role: This is an excellent opportunity to join a market leading team in which you will be the key to the continuous improvement of our service delivery on this major contract. To succeed in this role you will need: Relevant professional qualifications /memberships such as UA1 or higher and a diploma (or equivalent) in Arboriculture or Forestry. Experience of operational management. Qualification in Health and Safety such as IOSH. A strong track record in Utility Arboriculture. Strong customer facing experience with a proven track record of owning and resolving operational issues. Good IT literacy including MS Office, Word and Excel. About us: The OCS Group is one of the UK’s leading providers of facilities management and property support services, employing over 25,000 people in the UK. We have been at the forefront of developing integrated Facilities Management, becoming a seamless extension of our clients businesses by delivering best in class services. How have we achieved such success? It is through our dedicated teams of industry experts who work in partnership with our clients to deliver innovative FM solutions. To apply for this position please click: ocsjobs.co.uk/templates/OCS/DeliveryManager/SouthEastEngland
Posted on: Sat, 17 Jan 2015 09:01:22 +0000
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