Helen Portollano:Its a wonderful day here at Globe. My name is Helen. How may I help you today? olets:hello olets:My plan will be ending this 7/12 olets:Can i have it cancelled on the day it self and pay a prorated fee? or am i still going to pay the full month subscription for that? olets:BUZZ!!! olets:What I mean is my plan will be ending this coming December 7 olets:BUZZ!!! olets:Miss, its already 8 mins and you have not replied a single word. olets:Can you forward this chat to your escalations team? olets:BUZZ!!! Helen Portollano:Just to confirm, you are inquiring for mobile number (my mobile) olets:just forward me to your escalations team thank you. and yes thats the correct number for(name)(DOB) olets:please forward this chat to your escalations team. Thanks Helen Portollano:Thank you for the information. Helen Portollano:May I know your complete name please? olets:WOW REALLY? olets:ARE YOU KIDDING ME? olets:ARE YOU NOT READING THE CHAT MESSAGES I HAVE JUST SENT YOU? olets:AM I TYPING TOO FAST FOR YOU MISS? olets:AND STOP REPLYING WITH YOUR CANNED MESSAGES olets:JUST FORWARD ME TO YOUR ESCALATIONS TEAM. AND THATS IT olets:No wonder you guys are getting hacked by your subscribers. Customer Service at its finest. olets:BUZZ!!! olets:Ay te ano ba? kung di mo kaya tong chat na to transfer mo na, ka simple simple ng tanong ko, pag di mo scope bigay mo na sa iba. Sige na. Pa transfer na po paki lang. Helen Portollano:Thank you for the information Sir Roleto. olets:Youre very welcome Miss Helen. Helen Portollano:Are you requesting for permanent disconnection of your liine? olets:yes??? olets:can you please connect me to the department that handles this. Helen Portollano:Thank you for the information Sir Roleto. Helen Portollano:We are saddened by your intent to terminate your line. Helen Portollano:For permanent disconnection request, you may call our Retention Hotline (02) 730-1300 toll-free using Globe landline or Globe mobile from 8AM-10PM. For Globe landline, calling outside Metro Manila, NDD feature should be active, corresponding NDD charges apply for non-Globelines. If you are using a Globe prepaid, you need to have at least Php 7.50 maintaining balance. (AFTER 30 secs) Helen Portollano:Hi! It seems that I havenâ€TMt received any response from you for an extended time. I need to close our conversation now. If you need further assistance, please chat with us again. olets:Nothing personal miss, I also work at the same environment as you are. And I know that its a difficult job, but please do not keep your customers waiting for an answer to a question specially if you knew that it is not under your scope. Just give your customer the best information you can give. ********************************************************************************************* Just another shitty chat from Globe Telecom. Thanks for that! I commend you Helen for your superb customer service! And Globe, kindly hire a chat agent that knows how to actually type on a keyboard not a person that can just click a mouse.
Posted on: Sun, 30 Nov 2014 04:11:31 +0000
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