Here is the long story Date: 3/12/2013 Kay’s Kay Jewelers / Sterling Jewelers 375 Ghent Rd. Akron Ohio 44333 Dear: To Whom It May Concern I Paul A. Indelicato am writing in regards to my Kay Jewelers Account. On several different dates dating back to 2012 I purchased several pieces of jewelry form Kay Jewelers at the Great Northern Mall location 4155 Rte. 31 Clay N.Y. 13041. Every time I purchased jewelry I always bought the jewelry from the (former) manager Mike Consalvi. The jewelry I purchased, Mike would always either give me what he called “ A Deal” or use some sort of coupon. In February 2013 I purchased a ring for my wife (India Indelicato), the ring needed to be sent out to be sized Mike made “A Deal” for me with the ring promising to take $375.00 off the ring when my wife picked up the ring, I did not question the $375.00 discount because mike promised he would take it off my bill using a “promotion” it would come off my bill when the ring came back from sizing. When my wife picked up the ring I was not present (someone from the store called to verify if it was o.k. for her to pick it up) it was a valentines present so she did not look at the ring and gave me the box. Sometime after Valentines Day I asked my wife if she had ever received a receipt when she picked it up she said no they just gave the ring to her. On 10/12/2012 my Ex-Wife Nicole Sindoni 6 Adams Ave Auburn N.Y. 315-253-6051 brought a ¾ carrot pear shaped diamond ring to Kay Jewelers to have it set in a 14 kt. Basket pendant for my daughter for her 16th Birthday. The diamond ring she brought to Kay’s in Auburn was my mother’s engagement ring passed to me from my father who is now deceased and it was the only thing I had left from him and when we divorced it was to go to my daughter to keep the diamond in the family (Family Heirloom), by being set in a pendant for my daughter. My Ex-Wife gave me a photocopied receipt (enclosed) showing the work to be done and being paid for at the time she gave it to kays. I kept the photocopied receipt. In February 2013 I returned to the Kay Jewelers at the great northern mall stored with the Auburn N.Y. photocopied receipt (since my Ex-Wife and I have a communication deficiency) to find out if the ring that was supposed to be made into a pendant was ever picked up. The lady that looked at the receipt said she could not tell me because the bar code at the top of the receipt was deleted, so after looking into the matter further I inquired about the $375.00 that was supposed to be taken off my wife’s ring, she looked up my account and said with a surprised face looking at what I assumed is the new manager “ WOW looks like your account is maxed out” and that the money was not removed. I asked if Mike was working she said that Mike was no longer with the company I asked why and she would not disclose any information about the matter, other then another quiet remark to the manager “ looks like we won’t sell as much jewelry but at least we won’t get in any trouble”. I purchased a necklace for myself the same time I purchased my wife’s ring and later returned it and I’m not sure that I received any credit for the necklace that I returned, I did not look over any of the receipts my mistake. I returned back to the Auburn N.Y. store with the photocopied receipt and walked in the store. I was greeted by a man( Mr. XXXXX) and he asked if he could help me, I stated yes and I presented him with the copy I had and asked if he could tell me who the salesperson was that had written the receipt since it doesn’t contain the name of the person only the salesperson’s number. The man looked at the receipt and said yes it’s my number (902045). I explained the details of the diamond being a family Heirloom and my Ex-Wife brought it in to have it made into a pendant for my daughter for her 16th Birthday, and asked several times all I wanted to know if the pendant had been picked up nothing more. I have all her information on the receipt; I wasn’t looking for an address, name, phone number, social security number or any other personal sensitive information. The only thing I wanted to know is if the pendant was picked up. When I went to the Auburn store I had already had all the information what had happened to the ring because I came across it at a Gold & Silver shop in auburn (I know the ring because the diamond has a small chip on the top left corner of it, and only the owner of the ring would know it’s there it is not visible unless u look at it with a loupe, I confirmed this by telling the owner of the shop about the diamond ring before he even looked at it with his loupe). I asked Mr. XXXX again and again if it had been picked up he told me that he could not tell me because my name is not on the receipt. I inquired if he could tell me the shop it was sent to since the receipt has the number of the shop it was sent to (8372), at this time the manager Chris Nothnagle stepped in and said if my name was not on the receipt they could not give me any information not even if it was picked up period end of story. Feeling that that the receipt was falsely filled out, I identified myself by showing and telling both of them that I work for the Sheriff Dept ( to assure them I was not someone just trying to get a persons information). and that I would look into the matter further. Mr. XXXX stated so my brother works for the police dept., I inquired who it was and he told me, I said again all I want to know is what happened to the ring I explained that another manager was terminated at another location and I did not want anyone to get in any trouble if they had falsely filled out a receipt especially out of respect for another officers family member, at this time the manager became agitated and gave me his card wrote the corporate number on the back and told me to get out of the store before he called the police on me, I left the store and later called corporate and explained the situation. The call was place on2/28/2013 at approximately 1645 Hrs. I believe I spoke to a person named Chad 1800-877-8169 Ext.3686 he said he could not tell me his last names but there were only two Chads that worked there. I don’t know the status of my account don’t know if there are any fraudulent charges on it and my mothers ring turned up in a Gold and Silver shop in Auburn N.Y. which shows on the photo copied receipt as being valued at $1,500 I would like this matter looked into before I continue payments on my account. Sincerely,
Posted on: Wed, 18 Sep 2013 13:49:43 +0000
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