Hi Guys, In light of our first negative comments (certainly not the first negative situation), I thought it prudent to make official our thoughts on the way we work from a customer service perspective with the hope all customers can use this to get the best possible outcome when coming to our store. When a customer is sincere and polite, we WANT to look after them. When a customer has had a bad run of luck and is sincere and honest, well bend over backwards for them. As an example, We have a policy not to warrant displays which are returned physically damaged (smashed) regardless of whether the damage occurred after the fault was discovered. Our suppliers wont do it, legally they dont have to and neither do we.... However if youre sincere and nice to us, we generally do warrant the glass (or whatever) and wear the cost ourselves. Please folks, all we ask is that when you enter our store, you do so with honesty and respect. In return well offer the same and bend over backwards to make you happy. BTW we want to extend our sincere thanks to all our lovely amazing customers which have supported us this afternoon. We are so blessed to have you in our corner. We owe you one. Cheers Dan, Mary and Luke.
Posted on: Tue, 09 Dec 2014 10:40:06 +0000
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