I just got this in my email, lol, United take themselves as the - TopicsExpress

I just got this in my email, lol, United take themselves as the service industry, you are being serious, right? Dear Mr. Lee: Thank you for contacting United Airlines. I appreciate the time you took to let us know about your experience. I enjoyed reading your commendations about how Ms. X at the New Delhi call center took care of you . One of Uniteds primary goals is to have the highest standards of excellence exemplified through our service and employees. We are very proud of our employees who reflect true concern for accommodating the individual needs of our customers. In the service industry, nothing is more important than the impression we make with our customers. It is unusual when people take time to write about something good, and I sincerely appreciate your thoughtfulness in doing so. Your comments will be shared with Ms. X and her supervisor. I am proud to have received your acknowledgement of her outstanding performance.

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