I think I know a few businesses that could learn something by studying how Toyota Corporation works (or at least, how it used to work). thetoyotasystem/ I can especially relate to the customers are fine with just a plain old chirp concept... Value Value is always defined by the customer. Not the factory’s shareholders, not the research and development division, but the guy who writes the check. An engineer might think that Beethoven’s Ode to Joy sounding each time the car’s doors are unlocked is a must, but if most drivers are fine with the good old chirp or find the feature annoying, none of the engineering, material or labor that went into the project added any value to the car and they were therefore nothing more than waste. Value is anything that a customer is willing to pay for.
Posted on: Tue, 29 Jul 2014 23:05:40 +0000
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