In the medical and pharmaceutical products analysis, whose response to the questions of Business Analyst is in the first line of priority? “The requirement Analysis knowledge Area describes the tasks and techniques used by business analyst to analyze stated requirements in order to define the required capabilities of a potential solution that will fulfill stakeholders needs.” (BABOK v2.0) Finding actual stakeholders needs is the responsibility of Business Analyst. The Business Analysis tools and techniques help a business analyst to find the real needs of stakeholders. Sometimes there is a difference between the desired needs of stakeholders and the real needs of them. This recognition is in itself a key and complex decision in the business analysis process and in the medical industry, it becomes even more complicated. This is due to the fact that the requirements of medical doctors and those of the patients are not the same and sometimes even contradictory. In the medical care business, patients are the customers and a group of stakeholders. But a big difference between “patients” and “customers” is, that patients can not choose the product on their own, but they have to use the product anyway. The medical doctors are the decision makers in this case and the patients must use the products prescribed/ordered by them. The medical doctors choose and order the product (medical device or pharmaceutical) based on their knowledge and the patients have to use them. In this case, the patient does not have any technical information about the product. If a business analyst wants to work in Requirement analysis knowledge area for a medical device, which requirements are more important? Patients’ requirement or Medical doctors’ requirements? Business Analyst has to find the actual needs of patients and medical doctors at the same time because he is working on a unique product. A medical doctor needs an effective product for patients’ treatment and a low-cost treatment for his/her office. At the same time, the patient looks for an easy-to-use, cheap and effective product without any side effects. In “Prioritize requirements” task, business analyst is going to a decision process used to determine the relative importance of requirements. Based on the above information, a business analyst must prioritize the requirements of a medical business just like other businesses. The business analyst determines the requirements of patients and medical doctors one by one, and then compare these requirements. It is possible that this comparison shows that these requirements are not the same and probably contradictory. For example, a good medical device that is the choice of a medical doctor has a high price, or the use of a good medical device that is preferred by a medical doctor may be painful and the patient refuses to use them. On the other hand, if the patient prefers a low price medical device with a long time treatment or a more user-friendly but less effective medical device, there is a difference between requirements of patients and medical doctors. Now the question is: In the medical and pharmaceutical products analysis, whose response to the questions of Business Analyst is in the first line of priority?
Posted on: Tue, 06 Aug 2013 03:04:27 +0000