NOTICE TO ANYONE WHO USED A CREDIT/DEBIT CARD AT OUR PHARMACY FROM 9/23 UNTIL 11/10: We received several phone calls during the month of October from customers stating their credit/debit card transaction was still listed in a pending state or had been cancelled off their bill. We contacted our pharmacy software company each time who assured us the transactions were stating that they were authorized. On Monday, we received our monthly merchant statement from our credit card processing company (a different company from our software company). The statement showed $0 in deposits to our account for the month of October. As you can imagine, we were very upset to know that we were never paid for any credit/debit card transaction that took place in our pharmacy from 9/23 until 11/10. We contacted the credit card processing company who quickly researched the problem. They found that they had never closed the batch of transactions since 9/23. They stated it was their fault and that the batches should have automatically closed out at the end of each day. In order to fix the problem, they resolved to close the batch of transactions effective Tuesday 11 at 1:15 am and set them to close daily from now on at 1:15 am every day. Some of you may have noticed an authorization show up on your statement from the date of your purchase. This does not mean the charge was ever deducted from your account. If the batch was not closed out after 10 days, the authorization is dropped. The charge does not actually get deducted from your account until the batch is closed. This explains why each of you are noticing the charges taken out today and yesterday. We realize that this has and will cause many of you problems with your accounts. We are working with our credit card processing company to try to resolve this as smoothly as possible. We were told it could take up to 60 to 90 days for us to receive full payment for those transactions. We are very sorry for any confusion or trouble this may have caused our customers. We can assure you this was beyond our control, and the credit card processing company has taken full responsibility. We just wanted to make each one of you aware of the issue and provide you with as much information as we know. Please contact us if you have any additional questions. We will update you with any additional information as we receive it. Thanks again for your understanding.
Posted on: Wed, 12 Nov 2014 22:44:06 +0000
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