Ok last week on Wed 9-11 I posted my negative feelings toward Ford regarding my 2011 F-150 which I had serviced that day. I was quoted a $925 note to replace my Restraint Control Module that is having communication errors with the computer. I declined the repair. The reason for my service request was a warning from message center to service advance track system. The cutoff for the repair under warranty for the RCM replacement was 50,000 miles and I am at 60K+ now. 10,000 miles prior to my 9-11 visit I had the vehicle in the shop for the same service advance track system message. The issue was presented to me by Ford at that time as resolved after calibrating my computer. Things were fine until that message came again this month prompting my 9-11 visit. And the earlier this week received a survey request from Ford to evaluate my experience. I filled it out this morning and submitted it before 8am. By 11am I had a voicemail on my cell phone from the Ford service dept stating they could replace my RCM at no cost to me. I have since talked to my assigned service manager and the $575 part is being ordered. It takes a few days to ship and be received and no prob. Will be taken care of next week. I commend Ford for stepping up to resolve this complicated issue! The RCM controls the Airbags and other functions. Important to me and my precious passenger, Erica Martin! My advice for anyone receiving auto care and then presented a survey. Be honest when filling it out. If you are not happy then tell them. I am looking fwd to my service next week. Things go smooth and my next truck will bear the F-150 logo!
Posted on: Sat, 21 Sep 2013 01:14:17 +0000
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