Our role is to protect the interests of tenants and other people who use the services of social landlords. The Scottish Social Housing Charter sets out the standards and outcomes that landlords should achieve. Each year, we require your landlord to report on its performance against the Charter. We asked tenants to tell us what matters most when it comes to their landlords performance. Here is how your landlord performed in those areas in 2013/2014. Fairfield Housing Co-operative Ltd Homes and rents At 31 March 2014 your landlord owned 415 homes. The total rent due to your landlord for the year was £1,404,979. Your landlord increased its weekly rent on average by 3.70% from the previous year. Average weekly rents Size of home Number owned Your landlord Scottish average Difference 1 apartment 0 £0.00 £59.56 -100% 2 apartment 80 £59.93 £65.18 -8.1% 3 apartment 170 £65.07 £67.19 -3.2% 4 apartment 142 £68.42 £73.07 -6.4% 5 apartment 23 £72.27 £81.68 -11.5% Tenant satisfaction Of the tenants who responded to your landlords most recent tenant satisfaction survey: » 94.3% said they were satisfied with the overall service it provided, compared to the Scottish average of 87.8%. » 90.3% felt that your landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 88.9%. » 86.1% of tenants were satisfied with the opportunities to participate in your landlords decision making, compared to the Scottish average of 78.4%. Landlord report How your landlord told us it performed in 2013/2014 Quality and maintenance of homes » 100.0% of your landlords homes met the Scottish Housing Quality Standard compared to the Scottish average of 85.4%. » The average time your landlord took to complete emergency repairs was 1.0 hours, compared to the Scottish average of 6.9 hours. » The average time your landlord took to complete non-emergency repairs was 2.6 days, compared to the Scottish average of 8.2 days. » Your landlord completed 97.7% of reactive repairs right first timecompared to the Scottish average of 87.2%. » Your landlord does operate a repairs appointment system. It kept 99.6% of appointments compared to the Scottish average of 92.9%. » 84.3% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 87.6% Neighbourhoods » For every 100 of your landlords homes, 2.9 cases of anti-social behaviour were reported in the last year. » 100.0% of these cases were resolved within targets agreed locally, compared to the Scottish figure of 75.9%. Value for money » The amount of money your landlord collected for current and past rent was equal to 100.2% of the total rent it was due in the year, compared to the Scottish average of 99.0%. » It did not collect 0.3% of rent due because homes were empty, compared to the Scottish average of 1.2%. » It took an average of 12.6 days to re-let homes, compared to the Scottish average of 35.7 days. Want to know more? If you want to find out more about your landlords performance, contact your landlord directly. We expect all landlords to make performance information available to tenants and others who use their services. Our website has lots of further information about your landlord and our work. You can: compare your landlords performance with other landlords; see all of the information your landlord reported on the Charter; find out more about some of the terms used in this report; and find out more about our role and how we work. Visit our website at scottishhousingregulator.gov.uk
Posted on: Mon, 01 Sep 2014 14:17:34 +0000
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