Over the coming days we will be posting messages received after the closures of Oldbury and Stoke. All of these messages are checked to remove any identifying items. If you want to say something about your experiences with Npower feel free to send it to us. We start with a rhyme. Well my friends the time has come Good luck and goodbye to everyone We’ve had good and bad times over the years Births deaths and marriages and cried many tears Many memories I will take as I go on my way And these few words I would just like to say I wish you all well, good luck health and happiness for the rest of your days I’m sure you’ll all do well with your wonderful ways Please don’t wish me well or hug me goodbye Just let me leave with a tear in my eye Just shout some abuse as I walk out the door And make me laugh like you’ve all done before Anon. Next some thoughts on customer service. It all started to go downhill customer service wise when Julie Jaglowski (who became head of customer relations approx. 2005/6) decided to try and run the company like a factory production line, rather than how it had been previously where people became customer service experts. She made it so people were only allowed to work on their own specific area, meaning that if there were numerous things wrong on an account, it had to be put in queue after queue & back log after back log in order to get it fixed (prolonging the customer journey by epic amounts of time!) rather than allowing people with knowledge to just get it fixed in one go quickly & efficiently for the customer. Julie Jaglowski demoralised people, took away their working integrity, and made the lives of staff and customers much poorer from that point forwards. And finally for today the thoughts from Thornaby who lose their jobs on July 31st. Hello, I am staff at Npower in Thornaby and we are also sadly being made redundant on 31st July. The past few months have been hard to say the least and you are right, staff are not able to speak freely as we will face disciplinary action and lose your redundancy. We are also having a bbq and a leaving party on 31st July however my concern is how the existing and now new errors that are occurring will be resolved. As employees we work extremely hard every day to fix customer problems and answer questions but it is getting harder to say sorry as the problems are getting worse and we just can’t justify them anymore. Half the staff taken on in Rotherham for Capita have quit because of the calls we are receiving and the abuse we face on a daily basis. I am in no doubt that Npower will lose its business licence sometime in the near future.
Posted on: Sat, 28 Jun 2014 06:00:10 +0000
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