PDDs CUSTOMER CARE CENTRE INAUGURATED Srinagar, May 28: Chief Minister, Omar Abdullah Wednesday inaugurated Data-cum-24x7 Customer Care Centre of PDD in Bemina near here. The facility would enable the consumers to find details of bills and payments. The consumers can obtain duplicate bills; enquire about the cause of shut down, repairs to transformers, registration of new connections and all details about the supply and distribution of power in his area. The 24x7 Call Centre will be available to the general public for lodging power supply related complaints and redressing the grievances thereof. The Chief Minister said the completion of the Centre is a landmark achievement of the programme under implementation in the State under Re-structured Accelerated Power Development Reforms Programme (R-APDRP) to tone up the power supply system in two Cities and 28 Towns of the State. It was stated on the occasion that the project area coverage with a population of 10,000 and more as per Census 2011 are covered under the programme which constitutes four parts, the Part-A relates to improvement and establishment of base-line data by employing system metering and using IT applications for energy accounting and auditing. Part-B includes regular distribution strengthening projects and Part-C deals with capacity building and trainings while the Part-D relates to third party independent evaluation. Besides two Cities of Jammu and Srinagar, 11 Towns in Jammu and 19 Towns in Kashmir have been identified as project areas under R-APDRP. The Chief Minister directed the Power Development Department to involve Khidmat Centres in the programme so that people other than internet users take best advantage of the Data-cum-24x7 Customer Care Centre of PDD. In a PowerPoint presentation the Chief Minister was given detailed account of the functioning of the Data-cum-24x7 Customer Care Centre of PDD and its benefits to the general public. It was stated that PDD has digitalized all its consumers in the State besides revenue collection. The Data Centre at Bemina executed by JKPCC has involving an amount of over Rs. 8.50 crores. The Centre is on 9304 sft with 3080 sft plinth area.
Posted on: Thu, 29 May 2014 02:49:23 +0000
Trending Topics
Recently Viewed Topics
© 2015