SEM 1 SUMMER 2013 MB0038 - Management Process and Organizational Behaviour Q1. Describe the concept of vision in an organisation with an example. How is it different from mission statement? (Meaning -3, example - 2, explanation of parts of vision - 3, difference - 2) 10 marks Q2. Define the term ‘management’. Explain the scientific management theory proposed by Taylor (Definition - 2, Brief on evolution of management - 2, Explanation of scientific management theory - 6) 10 marks Q3. Give the definition and importance of planning in an organisation and explain the steps in planning. (Definition - 2, importance - 3, List the steps in planning - 1, Explain steps - 4) 10 marks Q4. What is meant by leading? Describe the characteristics of leading. (Explain concept of leading - 3, List characteristics- 1, Explanation - 6) 10 marks Q5. What are ‘attitudes’? Explain the components and functions of attitude. (Meaning of attitude - 2, Listing the components -1, Explanation of components- 3, List the functions - 1, Explanation of functions- 3) 10 marks Q6. Define leadership. Differentiate between authoritarian and democratic leadership style. (Definition of leadership- 2, Meaning & characteristics of authoritarian leadership style- 4, Democratic leadership style- 4) MB0039 –Business Communication Q1. Communication skills are of utmost importance in managing information and technology in any organization. List the characteristics of communication and discuss the seven barriers to effective communication. (characteristics- 3 marks, barriers- 7 marks) 10 marks Q2. Non-verbal communication can have a greater impact than verbal communication and is ambiguous. List and explain the various types of non-verbal communication in brief. (Listing- 2 marks, explanation- 8 marks) 10 marks Q3. Written messages must be as readable as possible. Discuss the two broad principles of writing. Explain the three stages of writing methodology in detail. (Principles- 3 marks, writing methodology- 7 marks) 10 marks Q4. There are various techniques of reading out of which SQ3R is most popular. How will you apply it while reading and research? (SQ3R meaning- 2 marks, Application/explanation- 8 marks) 10 marks Q5. Advertisements are used by the organizations to communicate with prospective customers. What is the meaning and objectives of corporate advertising? Discuss with examples. (meaning-2 marks, objectives- 5 marks, examples- 3 marks) 10 marks Q6. In order to get a job you need to approach an organization with a resume. How does a resume affect your employability? What are the components of resume? (meaning and purpose of resume- 3 marks, components- 7 marks) 10 marks MB0040 – Statistics for Management Q1. Statistics plays a vital role in almost every facet of human life. Describe the functions of Statistics. Explain the applications of statistics. (Meaning – 2 marks, Functions – 3 marks, Applications - 5 marks) 10 Marks Q2. a. Explain the various measures of Dispersion. (Explanation – 5 marks) b. Obtain the values of the median and the two Quartiles. 391 384 591 407 672 522 777 733 2488 1490 (Formulas-2 Marks, Calculation/solution – 3 Marks) Q3. a. What is correlation? Distinguish between positive and negative correlation. (Meaning – 2 marks, Differences – 3 marks) b. Calculate coefficient of correlation from the following data. X 1 2 3 4 5 6 7 8 9 Y 9 8 10 12 11 13 14 16 15 (Formulas-1 Marks, Calculation/solution – 3 Marks, Interpretation – 1 Mark) Q4. Index number acts as a barometer for measuring the value of money. What are the characteristics of an index number? State its utility. (Meaning – 2 marks, Utility – 2 marks, Characteristics – 6 marks) Q5. Business forecasting acquires an important place in every field of the economy. Explain the objectives and theories of Business forecasting. (Meaning – 2 marks, Objectives – 3 marks, Theories – 5 marks) Q6. The weekly wages of 1000 workers are normally distributed around a mean of Rs.70 and a standard deviation of Rs. 5. Estimate the number of workers whose weekly wages will be: a. Between 70 and 72 b. Between 69 and 72 c. More than 75 d. Less than 63 (Formula – 2 marks, Calculation/Solution/Interpretation-8 marks) MB0041 – Financial and Management Accounting Q1. Accounting is one of the oldest, structured management information system. Give the meaning of accounting and book keeping? Explain the objectives of accounting? (Meaning of accounting 2 marks; Meaning of book keeping 3 marks; objectives of accounting 5 marks) Q2. Explain GAAP and write down the relationship between accounting principles, accounting concepts, and accounting conventions. Explain all the five accounting concepts with an example. (Meaning of GAAP 2 marks; Relationship between accounting principles, accounting concepts, and accounting conventions 3 marks; Explanation of five accounting concepts with examples 5 marks) Q3. List down the classification of accounts according to accounting equation approach. Give the meaning and examples for all the types of accounts. (listing 2 marks; meaning of 5 types of accounts 4 marks; examples for all 5 types of accounts 4 marks) Q4. What is cash book? Differentiate between other subsidiary books and cash book. (Meaning of cash book 2 marks; Differences of subsidiary book and cash book 4 differences (each difference carries 2 marks) 8 marks) Q5. The following items are found in the trial balance of M/s Sharada Enterprise on 31st December, 2000. Sundry Debtors Rs.160000 Bad Debts written off Rs 9000 Discount allowed to Debtors Rs. 1800 Reserve for Bad and doubtful Debts 31-12-1999 Rs. 16500 Reserve for discount on Debtors 31-12-1999 Rs. 3200 You are required to provide the bad and doubtful debts at 5% and for discount on debtors at 2%. Show the adjustments for bad debts, bad debts reserve, discount account, and provision for discount on debtors. Hint: RBD to be provided = 500 Reserve for discount to be provided now =1640 (Calculation of amount debited to P/L a/c towards RBD 3 marks ; calculation of amount debited to P/L a/c towards reserve for discount on debtors 5 marks; conclusion with summary 2 marks) Q6. What is management accounting? Explain the roles of management accounting and write down about any 2 functions of management accounting. (meaning of management accounting 2marks ; explanation on roles of management accounting 4 marks ; functions of any 2 management accounting (any 2 each carries 2 marks) 4 marks) 10 Marks MB0042 – Managerial Economics Q1. Discuss the practical application of Price elasticity and Income elasticity of demand. (Practical application of price elasticity -5 marks; practical application of income elasticity of demand - 5 marks) 10 marks Q2. Explain the profit maximisation model in detail. (Main propositions- 4; Explanation- 3 marks; Assumption- 3 marks) 10 marks Q3. Describe the objectives of pricing Policies. [ List of objectives-(any 10 objectives- 1 mark for each objective)-10 marks]10 marks Q4. Define Fiscal Policy and the instruments of Fiscal policy. Definition- 2 marks , Instruments of Fiscal Policy-8 marks) 10 marks Q5. Explain the kinds and the basis of Price discrimination under monopoly. (Kinds of Price discrimination-3, Basis Of Price Discrimination-7 Marks) 10 marks Q6. Define the term Business Cycle and also explain the phases of business or trade cycle in brief. (Definition of Business cycle – 2 marks, Phases of business or trade cycle- 8 marks) 10 marks MB0043 – Human Resource Management Q1. Define Human resource planning (HRP). Explain the objectives and process of HRP. (Definition of HRP -2, List the objectives -2, Explanation of process -3 Description of steps in HRP -3) 10 marks Q2. What are the factors affecting recruitment? What are the sources of recruitment? (Meaning - 3, Description of factors - 3, Explanation of Internal sources- 2, Explanation of external sources - 2) 10 marks Q3. What are the main objectives of training? Explain on-the job and off the job training. (Meaning of training - 1, Objectives of training - 3, Explanation of ‘on the job’ training - 3, explanation of ‘off-the job’ training - 3) 10 marks Q4. Define performance management. Write a brief note on 360 degree appraisal. (Definition of PM- 2, Meaning of 360 degree appraisal- 3, Feedback from multiple sources - 5) 10 marks Q5. What is meant by job analysis? Explain its purpose and methods. (Meaning of job analysis - 2, Explanation of purpose - 3, Explanation of methods of job analysis - 5) 10 marks Q6.What are the benefits and objectives of employee welfare measures?(Meaning of employee welfare - 2, Explanation of benefits - 4, Objectives - 4) SEM 3 COMMONSUMMER 2013 MB0050 – Research Methodology Q1.Explain the process of problem identification with an example.(Process – 7 marks, Example – 3 marks)10 marks Q2.Interview method involves a dialogue between the Interviewee and the Interviewer. Explain the interview method of data collection. What are the uses of this technique? What are the different types of interviews?(Explanation – 4 marks, Uses – 3 marks, Types – 3 marks)10 marks Q3.A study of different sampling methods is necessary because precision, accuracy, and efficiency of the sample results depend on the method employed for selecting the sample. Explain the different types of Probability and Non-Probability sampling designs.(Probability sampling designs – 5 marks, Non- probability designs – 5 marks)10 marks Q4.a. Differentiate between descriptive and inferential analysis of data. (Differences – 5 marks)b. Explain with examples various measures of Central Tendency.(Explanation – 5 marks)10 marks Q5.The chi-square test is widely used in research. Discuss the various applications of chi-square test. Under what conditions is this test applicable? (Meaning – 3 marks, Applications – 4 marks, Conditions – 3 marks)10 marks Q6.What is analysis of variance? What are the assumptions of the technique? Give a few examples where this technique could be used. (Meaning – 3 marks, Assumptions – 4 marks, Examples – 3 marks)10 marks MB0051 –Legal aspects of Business Q1. It is important for any person to know law as ignorance of law is no excuse. Modern Indian law has been derived from some sources. Discuss the primary and secondary sources of Indian law.(primary sources- 5 marks, secondary sources- 5 marks) 10 marks Q2. We all enter into many contracts in a day knowingly or unknowingly. Explain the definition of a valid contract. How are contracts classified?(definition - 5 marks, classification – 5 marks) 10 marks Q3. The parties to bailment have certain rights and duties. Discuss the duties of both parties i.e. the bailor and bailee.( duties of bailor- 5 marks, duties of bailee- 5 marks) 10 marks Q4. A contract comprises of reciprocal promises. In a contract of sale who is an unpaid seller?Discuss the remedies for breach of contract under Sale of Goods Act, 1930.(unpaid seller- 2 marks, breach of contract- 8 marks) 10 marks Q5. The Companies Act, 1956 deals with the formation and transaction of business of a company. Discuss the features of a company. Also explain the process of formation of a company.( features- 3 marks, process of formation- 7 marks) 10 marks Q6. With Information Technology Act, 2000, India has a set of cyber laws to provide legal infrastructure for e commerce. Discuss the objectives and limitations of this Act.(objectives- 3 marks, limitations- 7 marks) 10 marks SEM 3 BANKINGSUMMER 2013 MA0036 – Financial system and Commercial Banking Q1.The key functions of financial system are to provide a link between savers and investors. What are the key functions of financial market? (explanation of functions of financial markets - 10 marks) 10 marks Q2.Explain the meaning and the purpose of financial instruments.(meaning - 5 marks; functions of financial instruments - 5 marks) 10 marks Q3.Discuss the role played by brokers and primary dealers in the process of intermediation? (brokers role-5 marks; primary dealers role - 5marks) 10 marks Q4.The Bank for International Settlement (BIS) was established in 1930 with its headquarters in Basel, Switzerland. Explain Basel Concordant. (Basel origin- 2marks; Basel Concordant- 8 marks) 10 marks Q5. The RBI, apart from the role of regulator and supervisor of payment systems, also plays the role of a settlement bank apart from being a catalyst, an operator and a user. Discuss the role played by RBI in technological upgradation?(explain RBI- 4 marks; explain the role played by RBI in technological upgradation-6 marks) 10 marks Q6.Explain the challenges and issues regarding the perspective in banking industry.(challenges-5 marks; issues-5 marks) 10 marks MA0037 – Banking Related Laws and Practices Q1.Define the term banking. What are the permitted businesses for a banking company as per BR Act 1949? (explanation of term Banking - 4 marks; features of business of banking – 6 marks) 10 marks Q2.When is a negotiable instrument considered as dishonoured? What steps should be taken by the holder?(explanation of Negotiable Instrument-2 marks; features of dishonouring a negotiable instrument-5 marks; action to be taken by the holder- 3 marks) 10 marks Q3.Certain goods of A were bailed with B. B omitted to lock up the goods bailed while he has taken care to lock up similar goods of his own. Who is liable to whom?(bailee meaning- 3 marks; duties of bailee -7marks) 10 marks Q4. Clayton’s case is considered to be one of the most essential legal decisions in banking laws that established the principle of the order of application of credits against debits, in running accounts like overdraft. Explain Clayton’s case. (explanation of Clayton’s case- 7 marks; usage -3 marks) 10 marks Q5.Write about constitutional validity of the DRT Act.(explain the DRT act-3 marks; explanation of constitutional validity DRT Act- 7 marks) 10 marks Q6.“Cooperative principles” means the cooperative principles specified in the First Schedule of the Multi-State Co-operatives Act, 2002. Explain cooperative principles.(explanation of cooperatives- 4 marks; cooperative principles- 6 marks) 10 marks MA0038 -Bank Management Q1.Intermediation is the process of linking savers of money with those who are in need of money. Explain the intermediation process of banks.(explanation of intermediation process- 5 marks; role played by banks-5 marks) 10 marks Q2. Business loans form the core of credit portfolio of banks .What are the basic objectives which the banks pursue while pricing their business loans? (explanation of objectives of pricing the business loans- 5 marks; objectives of banks- 5marks marks) 10 marks Q3.Explain non-interest income and non-interest expenses.(explanation of non-interest income - 5marks; explanation of non-interest expenses - 5marks) 10 marks Q4.Banks investment consists of different types of instruments. Explain the composition of investments. (explanation of investments- 3 marks; composition of investments- 7 marks) 10 marks Q5.What are the guidelines prescribed by the RBI to open a foreign bank branch in India?(meaning of foreign bank-3 marks; guidelines prescribed by RBI -7 marks) 10 marks Q6.Explain profitability analysis models. (explanation of different models- 2 marks; explanation of profitability analysis- 6 marks; benefits-2 marks) 10 marks MA0039 –Retail Banking Q1.The Banking Laws (Amendment) Act 1983 introduced section 45 ZA in the Banking Regulation Act, 1949, which facilitates applicability of nomination to all deposit accounts. What are the benefits of nomination to a depositor?(explanation of nomination-4 marks; benefits-6 marks) 10 marks Q2.Electronic clearing services include both credit and debit. It is regulated by RBI. Explain Electronic Clearing Service (ECS).(explanation of ECS debit - 5 marks+ ECS - Credit - 5 marks 10 marks Q3.Banks need to implement KYC guidelines for all prospective customers before entertaining new business. Explain KYC guidelines.(introduction of KYC guidelines-3 marks; explanation of KYC guidelines - 7 marks) 10 marks Q4.Cross selling is an act of selling a range of additional products to a customer who has already availed of a particular product or service from the seller or the service provider. Explain Cross selling.(explanation of cross selling- 5 marks; benefits-5 marks) 10 marks Q5.The services extended by banks through technology enabled channels are cost effective and increase the profitability of the bank. Explain Internet banking.(explanation– 5 marks; benefits- 5marks) 10 marks Q6.Explain inter bank settlements.(introduction- 3 marks; explanation- 7 marks) 10 marks SEM 3 FINANCESUMMER 2013 MF0010 – Security Analysis and Portfolio Management Q1.Explain the characteristics of investment. Differentiate between investment and speculation.(Characteristics of Investment 5 marks ; Difference between investment and speculation 5 marks)10 marks Q2.What do you understand risk and measurement of risk? Explain the factors that affect risk.(Explanation to risk 2 marks; measurement to risk 2 marks ; factors that affect risk 6 marks)10 marks Q3.Compare and contrast the fundamental and technical analysis(Differences between fundamental and technical analysis 4 differences each carries 2 marks - 8 marks; Conclusion 2 marks)10 marks Q4.Write the assumptions of CAPM. Explain the limitations of CAPM.(Assumptions of CAPM 5 marks; Limitations of CAPM 5 marks)10 marks Q5.Write about emerging markets. Explain the risks involved in international investing.(Introduction of emerging markets 2 marks; Features of emerging markets 2 marks; Risks involved in international investing 6 marks) 10 marks Q6.What is economy analysis? Explain the factors to be considered in economy analysis.(Introduction of economy analysis 2 marks ; factors in economy analysis 8 marks)10 Marks MF0011 – Mergers and Acquisitions Q1.Write the types of mergers and acquisitions. Explain the steps to a successful merger.(Explanation on types of mergers and acquisitions 5marks; Steps to a successful merger 5marks)10 marks Q2.Explain the process of merger. Write down the goals of a merger.(Process of merger 5marks; Goals of a merger 5marks)10 marks Q3.What is creating synergy? Explain the prerequisites for the creation of synergy.(Introduction of creating synergy 2marks; Pre requisites for the creation of synergy( all the 4 points to be explained each carries 2 marks) 8marks) 10 marks Q4.Give the meaning of Divesture. List and explain the reasons for divesture.(Meaning of divesture 2marks; Listing of reasons for divesture 3marks; Explanation of reasons for divesture 5marks)10 marks Q5.Explain the key rules of Employee Stock Ownership Plans. Discuss the two types of ESOPs.(Key rules of ESOP 5marks ; Explanation on two types of ESOP 5marks)10 marks Q6.Explain the following with examples :Exchange rates (3marks)External advantages in different products (3marks)Role of government policies (4 marks)10 Marks MF0012 – Taxation Management Q1.Explain the objectives of tax planning. Discuss the factors to be considered in tax planning.(Objectives of tax planning 5 marks; Factors in tax planning 5 marks) 10 marks Q2.Explain the categories in Capital assets.Mr. C acquired a plot of land on 15th June, 1993 for 10,00,000 and sold it on 5th January, 2010 for 41,00,000. The expenses of transfer were 1,00,000.Mr. C made the following investments on 4th February, 2010 from the proceeds of the plot.a) Bonds of Rural Electrification Corporation redeemable after a period of three years, 12,00,000.b) Deposits under Capital Gain Scheme for purchase of a residential house 8,00,000 (he does not own any house).Compute the capital gain chargeable to tax for the AY2010-11.(Explanation of categories of capital assets 4 marks ; Calculation of indexed cost of acquisition 2 marks; Calculation of long term capital gain 2 marks; calculation of taxable long term capital gain 2 marks) 10marks Q3.X Ltd. has Unit C which is not functioning satisfactorily. The following are the details of its fixed assets: Asset Date of acquisition Book value (Rs. lakh) Land Goodwill (raised in books on 31st March, 2005) Machinery Plant 10th February, 2003 5th April, 1999 12th April, 2004 30 10 40 20 The written down value (WDV) is Rs. 25 lakh for the machinery, and Rs.15 lakh for the plant. The liabilities on this Unit on 31st March, 2011 are Rs.35 lakh. The following are two options as on 31st March, 2011: Option 1: Slump sale to Y Ltd for a consideration of 85 lakh. Option 2: Individual sale of assets as follows: Land Rs.48 lakh, goodwill Rs.20 lakh, machinery Rs.32 lakh, Plant Rs.17 lakh. The other units derive taxable income and there is no carry forward of loss or depreciationfor the company as a whole. Unit C was started on 1st January, 2005. Which option would you choose, and why? (Computation of capital gain for both the options 4 marks; Computation of tax liability for both the options 4 marks ; Conclusion 2 marks) 10marks Q4.What do you understand by customs duty? Explain the taxable events for imported,warehoused and exported goods. List down the types of duties in customs.An importer imports goods for subsequent sale in India at $10,000 on assessable value basis. Relevant exchange rate and rate of duty are as follows: Particulars Date Exchange Rate Declared by CBE&C Rate of Basic Customs Duty Date of submission of bill of entry 25th February, 2010 Rs.45/$ 8% Date of entry inwards granted to the vessel 5th March, 2010 Rs.49/$ 10% Calculate assessable value and customs duty.(Meaning and explanation of customs duty 2 marks; Explanation of taxable events for imported,warehoused and exported goods 3 marks; Listing of duties in customs 2 marks; Calculation of assessable value and customs duty 3marks) 10marks Q5.Explain the Service Tax Law in India and concept of negative list. Write about the exemptions and rebates in Service Tax Law.(Explanation of Service Tax Law in India 5 marks; explanation of concept of negative list 2marks; Explanation of exemptions and rebates in Service Tax Law 3 marks) 10marks Q6.Explain major considerations in capital structure planning. Write about the dividend policy and factors affecting dividend decisions.(Explanation of factors of capital structure planning 6 marks; Explanation of dividend policy 2 marks; factors affecting dividend decisions 2 marks) 10marks MF0013 – Internal Audit and Control Q1.Discuss, in brief, the advantages and limitations of auditing.(Advantages of auditing 5 marks; Limitations of auditing 5 marks)10 marks Q2.Explain the key objectives of a good internal audit system. Write down the essentials for effective internal auditing.(Objectives of good internal audit system 5 marks ; Essentials of effective internal auditing 5 marks)10 marks Q3.List the required qualifications of an internal auditor. Describe the role of internal auditor in the company’s management.(Listing of qualifications for internal auditor 5 marks; role of internal auditor 5 marks)10 marks Q4.Explain the basic principles of governing internal control.(Basic principles of governing internal control 10 marks)10 marks Q5.Discuss the specific problems of Electronic Data Processing (EDP) relating to internal control.(Explanation of all problems of EDP 10 marks) 10 marks Q6.Explain the factors for having the effective internal control system for a bank.(Explanation of various aspects of having the effective internal control system 10 marks) SEM 3 HUMAN RESOURCE(HR) SUMMER 2013 MU0010 – Manpower Planning and Resourcing Q1.Explain the need for manpower planning. What are the obstacles in manpower planning?(Meaning of manpower planning- 1, explanation of need - 3, description of obstacles - 6)10 marks Q2.What are the objectives of human resource accounting (HRA)? What are the methods of human resource accounting? Explain the cost based approach of HRA.(Explanation of objectives - 3, listing the methods - 1, description of cost based approach - 2, explanation of four cost concepts - 4)10 marks Q3.What are the objectives of recruitment? Explain recruitment process.(Meaning of recruitment- 2, explanation of objectives - 3, explanation of recruitment process- 5)10 marks Q4.Describe the benefits of induction program. Explain the types of induction program.(Meaning of induction- 2, explanation benefits of induction program - 2, Listing the types - 1, explanation of types - 4, example - 1) 10 marks Q5.What do you mean by career management? Explain career planning process.(Meaning of career management - 2, focus of career management process – 1, Meaning of career planning- 2, Process of career planning - 5)10 marks Q6.Mention the causes of employee turnover. Explain the employee exit process.(Listing - 2, Meaning of employee exit process - 2, explanation - 6) MU0011 – Management and Organisational Development Q1. Explain the importance of Organisational development to managers. Describe the characteristics of Organisational Development. (meaning -2, importance -3, characteristics of OD – 5) Q2. What is meant by Organisational change? What are the various strategies for change? Explain the positive model of planned change. (meaning – 2, listing the strategies – 1, explanation of four strategies – 3, explanation of stages - 4) Q3. Define the term ‘ethical dilemma’. What are the various ethical dilemmas? Explain. (meaning of ethics – 1, definition of ethical dilemma – 2, examples of ethical mistakes – 1, explanation of ethical dilemmas – 6) Q4. What are the two major types of human process interventions? Describe the role negotiation technique? (listing – 2, explanation of the two human process interventions- 3, meaning negotiation technique- 2, steps of role negotiation technique-3) Q5. What approaches have been set by OD practitioners while setting up the goal program? What are the reasons for setting goals? Explain the advantages and barriers of goal setting.(meaning of goal- 1, explanation of approaches while setting goal – 3, reasons - 2, advantages -2, barriers of goal setting- 2) Q6. What is meant by ‘learning organisation’? What are the characteristics of learning organisation? Describe the seven steps of initiating Organisational learning.(definition – 2, characteristics – 2, listing the seven steps -1, explanation of seven steps– 5) MU0012 – Employee Relations Management Q1. Define conflict management. What are the causes of workplace conflicts? What are the various strategies to be adopted for resolving conflicts? (definition of conflict management – 3, explanation of causes of workplace conflicts – 3, explanation of strategies – 4) 10 marks Q2. What is meant by organisational culture? What are the elements and dimensions of organisational culture? (meaning of organisational culture – 3, explanation of elements – 3, dimensions – 4) 10 marks Q3. Explain the importance and features of Human Resource Information systems (HRIS).(meaning – 1, example - 2, importance – 3, features of HRIS – 4) 10 marks Q4. What is meant by grievance redressal? Explain the three stages of Grievance redressal. What precautions are to be taken while handling grievances? (meaning of grievance & grievance redressal – 2, explanation of three stages – 4, precautions – 4) Q5. What are trade unions? What are the objectives and activities of trade unions? (meaning – 2, explanation objectives – 3, activities – 5) Q6. Write a brief note on stress and employee wellness in organisations. (meaning of stress – 2, explanation of symptoms– 1, factors that increases stress – 2, explanation employee wellness – 4, example – 1) MU0013 – HR Audit Q1. Define Human Resource (HR) Audit. What is the need for HR Audit? What are the various approaches to HR Audit? (definition– 2, need for HR audit- 2, explanation of HR audit approach by Walker- 3, common approach to HR audit- 3) 10 marks Q2. Write a brief note on staffing. How does employee orientation programs help employees? What are the characteristics of good employee orientation programs? (meaning of staffing- 2, explanation of staffing – 3, use of orientation programs- 2, characteristics– 3)10 marks Q3. What is HR Scorecard? Explain the reason for implementing HR Scorecard. (meaning of HR scorecard- 3, explanation of reasons – 7) 10 marks Q4. Define competency management. Explain the two frameworks of competency management. (definition – 3, listing two frameworks – 1, explanation of two frameworks -6) 10 marks Q5. Write a brief note on workplace policies and practices. (explanation on workplace policies and practices – 1, safeguarding employee information – 2, performance management – 2, safe work environment – 2 and auditing workplace behaviours – 3) 10 marks Q6. What are the areas to be concentrated on for HR Audit? Prepare a questionnaire for conducting an audit for manpower planning. (explanation of areas – 4, preparation of questionnaire – 6) SEM 3 MARKETINGSUMMER 2013 MK0010 – Sales, Distribution and Supply Chain Management Q1. How to manage a company’s sales force? [Managing the sales force(5 processes-each carry two marks)-10 marks] 10 marks Q2. Explain Gap analysis with SERVQUAL model. [Five aspects of service quality- 5 marks; gap analysis- 5 marks] 10 marks Q3. Write a short notes on: A. Elements of Physical Distribution(any four) (Any four elements-four marks) B. Patterns of Distribution [Patterns of Distribution(each pattern carry 2 marks)- 6 marks] 4+6 = 10 marks Q4. Explain three components of Supply chain management.(Definition of supply chain management- 2 marks; components – 8 marks) 10 marks Q5. Define Aggregate Planning and its strategies to meet demand and supply. [Definition of Aggregate planning- 1 mark; Strategies(each carry 3 marks)-9 marks] 10 marks Q6. Explain the challenges faced by International Sales Managers (Explanation of challenges- 10 marks) MK0011 – Consumer Behaviour Q1. Explain the components of learning and also classical conditioning theory in brief.(Components- 3 marks; theory- 7 marks) 10 marks Q2. Briefly discuss the decision-making models (any three). (Decision making models- 10 marks) 10 marks Q3. Write a short notes on the following: A. Forms of Motivational conflict (forms- 3 marks) B. Forms of Defense mechanisms (forms -7 marks) 7+3 marks =10 marks Q4. Describe the levels of consumer decision making while buying. (Levels – two for 3 marks and two for 2 marks) 10 marks Q5. Discuss the influences of the reference group and Applications of reference group in a company. (Influences – 6 marks; Applications – 4 marks) 10 marks Q6. Explain the five categories of Adopters in innovation process. (Categories – each 2 marks) MK0012 – Retail Marketing Q1. Define e-tailing. Explain the future of electronic retailing (Definition- 2 marks; Future of electronic retailing- 8 marks) 10 marks Q2. Explain the factors which are leading to the growth of retail sector. (Listing and explanation – 10 marks) 10 marks Q3. Describe the tools of Integrated marketing communication. Definition of Integrated marketing communication- 1 mark; Indirect marketing tool- 4 marks; Direct marketing tool- 5 marks) 10 marks Q4. Discuss the Retail pricing strategies. (Explanation- 1 mark; Retail Pricing Strategies- 9 marks) 10 marks Q5. Write a short notes on: A. Types of retail store location with examples(any five) (Types- 3 marks; examples- 2 marks) B. Factors affecting retail store location(any five) (Factors – 5 marks) 5+5 = 10 marks Q6. Write a short notes on: A. Classification of retail consumers based on shopping. (Classification- 6 marks) B. Types of Buying behaviour (Types- 4 marks) MK0013 –Marketing Research Q1. Write a short notes on: A. Various types of Research(any five) (Types – 5 marks) B. Characteristics of Research (characteristics- 5 marks) 5+5 = 10 marks Q2. Explain the process of sampling and classification of non-probability sampling techniques. (Definition of sampling- 1 mark; process of sampling - 5 marks; classification of nonprobability sampling- 4 marks) 10 marks Q3. Discuss the types of Research Design in brief. (Definition of Research Design- 2 marks; Types – 8 marks) 10 marks Q4. Explain the various types of Consumer and Business to Business (B2B) market research. (Types of Consumer market research- 6 marks; Types of B2B market research- 4 marks) 10 marks Q5. Explain the various methods used to collect primary data in brief. (Definition of Primary data- 2; methods – 8 marks) 10 marks Q6. Explain various methods of central tendency with formula and example for each.Mean (formula – 1 mark, example- 1 mark), Median (formula – 1 mark, example- 1 mark), Mode (formula – 1 mark, example- 1 mark) SEM 3 INFORMATION TECHNOLOGY( IT) SUMMER 2013 MI0033 –Software Engineering Q1. Waterfall Model, V-Model and Spiral Model are of the software development processes. Companies are using these models to have a systematic and defined approach in software development. Which of the four phases are involved in the software development process? (listing the 4 types- 4 marks, explaining the types- 4 marks, examples-2 marks) 10 marks Q2.Suppose you have assigned the task of measuring the software product, how would you use the size oriented and function oriented metrics in your task? (explanation of size oriented metrics- 4 marks, explanation of function oriented metrics- 4marks, examples for each with problem-2 marks) 10 marks Q3. a. You are a SCM manager in a software company. How will you establish a software configuration management process in a company? (definition- 1 marks, 4 procedures in software configuration management process-4 marks) b. You are appointed as a software developer in a software company and you have been asked by your project manager to check details of the bugs from the previous version. How will you gather details associated with the various bugs in the previous version? (definition – 1 mark, typical work cycle-4 marks) 5+5 marks Q4. a. If you are a software engineer you must be expert in the field of software, hardware and also database. It has been listed by the industry professionals that time and effort are the most important factors in the system analysis stage. Briefly explain the steps used in in system analysis. ( listing the steps- 2 marks, explanation-4 marks) b. If you are a software developer in small company, how will you conduct a specification review?(explanation-4 marks) Q5. What are the different methods of software prototypes and tools? (definition of software prototype-1 mark, 3 types of techniques- 3 marks, explaining tools- 4 marks, benefits of software prototype- 2 marks) 10 marks Q6. List and explain any 5 principles of design fundamentals (Listing-5 marks, explanation- 5 marks) MI0034 –Database Management Systems Q1. Suppose the employee name, employee id, designation, salary, attendance and address of any employee has to be stored in a database. You can store these data in a sequential address book or it can be stored on a hard disk, using a computer and software like Microsoft Excel. Using this example define a database. List and explain the various procedures carried on in a DBMS with a detailed example of the database. (defining a database- 1 mark, listing the 3 procedures – 3 marks, explanation- 3 marks, one examples for each of them - 3 marks)10 marks Q2. What are the different types of interfaces provided by DBMS? (listing the 6 types: 3 marks, listing the properties of these types-7 marks) 10 marks Q3. Level 2 cache has got higher latency than Level 1 by 2 times to 10 times in 512 KiB or more. Its value is nearer to kilobyte. This is one of the levels of memory hierarchy. Define memory hierarchy. What are the other levels in memory hierarchy? Explain in one life each for each of them. (defining memory hierarchy- 1 mark, listing the 6 levels -3 marks, explanation- 6 marks) 10 marks Q4. Indexes are usually defines on a single field of a file called an indexing field. List and describe the different types of indexes (listing the 5 types of indexes-3marks, explanation in detail- 5 marks, examples- 2 marks ) 10 marks Q5. Consider a book is written by a particular author. And you have to explain to some one the relationship that exists between the author and the book. Normally you can draw a diagram and show the relation. These diagrams are called entity-relationship diagram in which book is one entity, author is one entity, and the relationship that exists between the two entities is written. Likewise explain the various notations used to represent the ER diagram.(listing the notations with diagrams – 5 marks, explaining each one of them in one line with example each-5 marks ) Q6. Consider a banking database (select the tables and fields of your choice). Now apply all the operations of relational algebra and find the result. (creating database-2 marks, listing the operations of relational algebra- 3 marks, showing the result for all operations- 5 marks) MI0035 –Computer Networks Q1. Videoconferencing is used to conduct meetings with the people who are located in far distance. Videoconferencing is an example of which type of computer networks? Explain in detail the different types of networks with example.(identifying the correct type – 2 marks, list the different types of networks – 1 mark, explaining the types- 6 marks, examples-1 mark) 10 marks Q2. Explain the three principles of data communication system. (explanation-5 marks, diagram – 2 marks, examples- 3 marks) 10 marks Q3. Data compression technique makes the file size smaller so that it can easily get transmitted over any types of network such as internet, intranet or a local area network. Explain the different types of data compression (listing the different types with example – 5 marks, explanation- 5 marks) 5+5 marks Q4. A protocol helps in establishing the communication between two systems. Protocols are mainly divided into asynchronous and synchronous protocols. List and describe in detail the different types of protocols that are classified under the two main protocols. (list and correct differentiating of protocols under the two main types – 5 marks, explanation- 5 marks) 10 marks Q5. How are the different topologies of computer networks arranged? Explain the working of each of them (listing the different topologies with examples – 2 marks, explanation- 4 marks, diagrams- 4 marks) 10 marks Q6. a. Elaborate the arrangement of IP addressing with an example (explanation- 3 marks, examples- 2 marks) b. List the various best internet service providers in India with respect to their efficiency. (listing – 2 marks, explaining – 3 marks) MI0036 –Business Intelligence Tools Q1. a. Emergency Medical Association (EMA) is a group of 250 board- certified emergency physicians. They are responsible for effectively managing the emergency departments. List out what BI values and applications they should be implementing (listing and explaining the reason behind it- 5 marks) b. Most of the credit card companies permit a consumer to get approval for specified amounts via mobile to ensure that the purchase is covered. This type of consumer support which retains a customer to the bank for a longer time is real time business intelligence. Define real time Business intelligence and the various steps involved in the process. (defining- 2 marks, list and explain the process- 3 marks) 5 + 5 marks Q2. Today businesses largely rely on the information available and can be communicated through various sources, both internally and externally with the help of internet. Explain the role of Business Intelligence in modern business. What are the three different types of decision that most business organisations take? (explanation-5 marks, different types of decision-5 marks) 10 marks Q3. a. Granularity of data is an important factor to be considered in the business which involves data warehousing. How the characteristics of data granularity does varies from application to application? List the different tools in data granularity. (4 points – 4 marks, listing- 2 marks) b. Consider a data warehousing enterprise where a Total data quality management (TDQM) cycle has to be implemented. Find the members involved in TDQM team of that organisation. (listing- 2 marks, explanation-2 marks) Q4. a. You are given the responsibility to organise a tour for your batch to an organisation. Find out the parameters used by your team for data mining. (listing the parameters- 3 marks) b. Explaining the working of data mining. (explanation of how data mining works- 7 marks) 3+7 marks Q5. According to a recent IDC report, knowledge management is in a state of high growth, especially among the business and legal services industries. As the performance metrics of early adopters are documenting the substantial benefits of knowledge management, more organizations are recognizing the value of leveraging organizational knowledge. Define Knowledge Management. Explain the various characteristics of Knowledge management. What are knowledge assets? (definition- 2 marks, characteristics–6 marks, definition-1 mark, example-1 mark) 10 marks Q6. How to make the best use of Business intelligence? What are the advantages of BI with sales? (explanation- 5 marks, explanation- 5 marks) 10 Marks SEM 3 OPERATIONS MANAGEMENT(OM) SUMMER 2013 OM 0010 - OPERATIONS MANAGEMENT 1 It is the job of operations managers to convince the stakeholders that theinvestment in plant and equipment is going to enhance the value of theinvestments already held by them in the organisation. Explain some of theconcepts that can be considered in analysing the investment.(ROI;EBIT; ROA; cash flow; EVA- 5 X2 marks =10 marks)10 marks 2 Explain the regional factors that affect location decision.(Location of raw materials; Location of markets; Labour factors; Climate andtaxes - 4 X 2.5 marks= 10 marks)10 marks 3 Explain the nine fundamental propositions about organisational effectiveness.(Explanation of 9 fundamental propositions – 9 marks; conclusion – 1 mark)10 marks 4 Describe the seven forms of waste. Explain how 5S’s are used to eliminatethem.(Seven forms of waste – 7.5 marks; 5 S – 2.5 marks)10 marks 5 Discuss the Independent demand item techniques.(Reorder point (or Perpetual) Model – 5 marks; Periodic review models – 5marks)10 marks 6 Explain the types of failures that occur in operations.(Design failures; Facilities failures; Staff failures; Supplier failures - 4 X 2.5marks = 10 marks) OM 0011 – ENTERPRISE RESOURCE PLANNING Q1. Differentiate between Commercial and Open Source ERPs softwarepackages.(Differences – 5 marks; Type of organisation/company where is these ERP’s are used – 2 marks; description of one ERP software for each typeof ERP – 2marks; conclusion – 1 mark)10 marks Q2. For a successful MRP system three types of information are veryessential. Describe the types of information.(Master Production Schedule – 3 marks ;Bill of Material – 4 marks;Inventory Records – 3 marks)10 marks Q3. Explain the features, benefits and Limitations of ERP InventoryManagement.(Explanation ERP inventory management – 1 mark; features – 3 marks ;benefits – 3 marks; limitations – 3 marks)10 marks Q4. What are the activities of Human Resources management systems?(explanation of activities – 10 marks)10 marks Q5. Explain any two benefits of an ERP implementation? (5 marks for each benefit) 10 marks Q6. Who is an ERP vendor and what are his roles?(Explanation of ERP vendor – 4 marks; role – 6 marks)10 marks OM 0012 – SUPPLY CHAIN MANAGEMENT Q1. It is necessary for Supply Chain managers to identify the obstacles toco-ordination in the Supply Chain so that they can take suitableactions that help achieve co-ordination. Explain the major categoriesof obstacles.(Incentive obstacles; Information processing obstacles; Operationalobstacles; Pricing obstacles; Behavioural obstacles – 10 marks, i.e. 2 marks each)10 Marks Q2. Write a note on assessment tool.(Planning assessment- 1 mark; Sample Schedule for Conducting anAssessment – 3 marks; Description/Using an of assessment tool – 4marks; Completing assessment tool-2 marks)10 Marks Q3. How can differential advantage be achieved through Supply ChainManagement?(Competitive-forces approach – 2 marks; capabilities approach – 6marks ; conclusion – 2 marks)10 Marks Q4. Discuss the five basic components of Supply Chain Management.(5 components X 2 marks =unit 10)10 Marks Q5. Explain Relationship Marketing’s impact on firms.(7 impacts X 1.25 = 8.75 marks; conclusion – 1.25 marks)10 Marks Q6. The Global Supply Chain Forum (GSCF) framework consists of eightsupply chain management processes. Explain them.(8 process X 1.25 marks)
Posted on: Tue, 02 Jul 2013 03:28:41 +0000
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